Please note that no camping stoves are permitted after 8pm Sunday. SAY ‘BOLLOCKS TO POVERTY’!

The ActionAid tent is back for the twelfth year at Reading in 2013, giving you more jam packed action than ever before. By day, make the most of this relaxing hangout with comfy seating, giant jenga and table football.

Then by night, our DJs get the party started until 3am! Watch out for the secret DJ sets from some of the festival stars in our tent. Follow us on twitter @ActionAid_Team #actionaidtent to be in the know.

You can take action to support people fighting their way out of poverty by adding your name to our campaign and shouting bollocks to poverty! Not forgetting lots of lovely free Bollocks to Poverty stickers, badges and tattoos.

The Bollocks to Poverty experience is all about fighting poverty and injustice by doing something you love. But you don’t need to wait until Reading, whether it’s through music, art, activism or shopping, there’s loads of ways to say bollocks to poverty.

There are ATM machines available onsite - situated in the Village in Yellow campsite. There is a surcharge of £2 per transaction. They are open 24 hours.

The nearest cash point apart from those on site, is at the Snax 24 Garage at the end of Richfield Avenue.

Both Information Tents have details of all the telephone numbers for reporting lost cards. Consider checking the number on your bank’s website prior to leaving and putting it in your phone as an emergency contact for the weekend.

There are several bars in the Arena and one in the Market area, between the Arena Entrance and Reapers Bridge. They are all cash only.

Our Main Stage right and Main Stage left bars will not be serving spirits, so as to speed up the queues and serving people. The bar by NME/Radio 1 Stage will serve the full range of drinks.

The Carry Out bar is based in the Market area, by Reaper Bridge.

The White campsite bar will continue to serve real ales this year.

The Campsite Assistance Team (CAT) volunteers are based in the Reading Festival campsites and there to help you get the most out of your festival 24 hours a day!

For example, if you are having trouble putting up your tent, or would like to securely mark your property with UV pens, CATs are here to help.

Not sure where to go, or wondering about a performance time? They can advise you. If you want to complain about litter, a problem with the facilities or perhaps you’re concerned about someone’s behaviour – let them know! They’ll try their best to help.

To contact a CAT – head towards your nearest fire tower, campsite office, or catch them as they patrol around! They are wearing bright turquoise festival tabards so should be quite easy to find.

If you're interested in volunteering to be a CAT please visit www.HotboxEvents.com

Or you can email: info@hotboxevents.com

Cinema listings will be provided here as soon as they are available.

Click below to read Festival Republic's Festivals & Events T&Cs:

 - Ticket Terms and Conditions
 - Campervans/Caravans Terms and Conditions
 - Conditions of sale

Do not bring drugs to the Reading Festival. You may be ejected from the event and may be handed over to the police.

Conditions of Entry
There will be NO RECEIPTS issued for any confiscated items. SO PLEASE DON’T BRING IT IF YOU DON’T WANT TO LOSE IT!

The following items may not be brought into the site through the campsite gates:

o Aerosols over 250ml 
o Air horns
o Alcohol in the possession of under 18 year olds
o All gas canisters of any size (including nitrous oxide)
o Any goods for unauthorised trading
o Any goods with unauthorised Reading/Leeds Festival logos
o Any items which may reasonably be considered for use as a weapon
o Audio recorders
o Chinese lanterns
o Excessive amounts of alcohol
o Excessive amounts of cigarettes
o Excessive amounts of food
o Fireworks
o Flares
o Generators
o Glass bottles, jars, containers
o Illegal substances
o Legal highs
o Megaphones
o Portable laser equipment and pens
o Sound systems
o Unauthorised professional film or video equipment
o Unofficial tabards and reflective jackets
o Firewood and Alcohol after 6pm on Sunday evening only

All items will be confiscated.

You may be body searched at the entrances and upon exit from the festival site. This is in line with crime reduction strategies with Thames Valley Police. 

Persons suspected of carrying items that may be used in an offensive or dangerous manner, or carrying out illegal activities onsite may also be searched.

As stated in our list above, excessive amounts of food, cigarettes and alcohol will be refused entry to the site. Please only bring enough for personal consumption.

No animals are allowed onsite at all, with the exception of registered guide dogs.

In addition to the items not allowed into the campsite, there are additional items which will not be allowed through the Arena entrance. Please see below:

o Cans
o Disposable BBQs and permitted cooking stoves (see below)
o Drinks bottles **

You can either take these items back to your tent or use the left luggage facility, depending on their monetary value. If you refuse to do either, these items will be confiscated.

** Sealed plastic water/soft drinks bottles 500ml and under and food for personal consumption may be brought into the arena.

Cameras are normally permitted for personal use. Cameras with telephoto lenses will not be allowed through the Arena entrance. Professional cameras and video/audio equipment are strictly prohibited. Live video/audio recordings made without the permission of the artiste/promoter are prohibited.

You will be allowed to bring the following into the campsites:

o Aerosols less than 250ml
o Alcohol (not contained in glass bottles) in the possession of over 18yr olds
o Cans
o Disposable BBQs
o Firelighter stoves
o Fitted gas canisters/cylinders in campervans
o Flags
o Green Heat base camp cooker
o Methylated spirit stoves
o Solid fuel stoves

In an emergency, please contact the nearest member of security or steward for help. There are over 3,000 security, stewards and campsite staff on duty, all of which wear our festival tabards, so please look out for them. They should be able to help you or obtain the necessary response you require for your information .

On your arrival to site please familiarise yourself with the site and our facilities.

If you need to contact Thames Valley Police to report a non-emergency crime or to provide information on a crime whilst attending the Reading Festival, please call 101.

If it is an emergency you can always call 999. It is an emergency if a crime is being committed, if there is a risk of injury or a risk of serious damage to property.

We have an on site fire team of retained fire fighters who are fully equipped to deal with any fires. Alongside this, there are fire observation towers with spotter stewards on top located around the campsites and car parks, keeping an eye out for fires and incidents.

There are fire extinguishers located throughout the site and many of the stewards and security staff have been trained in fire safety and the use of fire equipment in addition to the onsite fire fighting team. Many of our campsite staff will also have been trained and will be using some of our fire extinguisher water backpacks.

NO fires are allowed in the main arena at all and we are likely to be prosecuted for any seen, so please help the event by just having your campfires in the campsites where they belong (see below what we mean about ‘campfires’ and our Sunday night policy information on restrictions).

Bonfires are not permitted anywhere. Anyone seen creating a bonfire or a fire in the arena will be subject to being evicted from the site on the spot.

Campfires i.e. a small fire that is below knee-height, less than one-pace wide and made of clean fuel, will be allowed in the campsite, provided they are looked after responsibly and should not be in a position that is a danger to any structure or person and not blocking any roads. They will be monitored and will be put out if they exceed these limits.

No campfires will be permitted anywhere on site after 8pm on Sunday night. Any campfires that are started after this time will be extinguished.

We have a firewood trader on site so that you can buy clean wood for your small campfires. Clean firewood will be on sale until 6pm Sunday evening.

Burning tents, metal poles, wellies, sleeping bags, plastic, rubbish, unwanted items etc is not only dangerous, but produces toxic fumes. Please do not burn them when we can put them to good use in the future by handing them in at Recycling Points.

A few other good pointers:

• Candles are plain dangerous; torches are far less of a fire risk in and around tents.
• Watch out for flying embers and sparks, as they could start a fire, even from some distance.
• Never use petrol or paraffin to start or revive a fire.
• If you cook, always do it outside, ensure that there is constant supervision and keep well away from any flammable materials.

The zone manager in your campsite will be able to help you on any fire issues or questions you may have.

The late night entertainment has been a very welcome addition to the event over the past few years and it is something we are keen to continue with to give you more to do after the main acts finish.  We are looking at making major changes for 2013 and so please watch this space.

We have the two ever popular Silent Arenas on site again this year, which will run from 10pm until late on Friday, Saturday and Sunday nights. There is one located in the Red campsite, and another in Orange camp.
 
The ActionAid tent is back again in the campsite and it opens at 3pm on Thursday 22nd and runs until 3am each night. Check out our ActionAid section.

The Cinema tent in the arena is open until late respectively on Friday, Saturday and Sunday night.

The funfair will also be back in the red campsite.

Please help keep the Reading Festival tidy by cleaning up after yourself, using the Recycling Exchange. Please don’t drop or burn your rubbish; there are plenty of bins onsite.

Free bin bags will be available from the Recycling Points and Green Messengers who are patrolling the campsites, and they are handed out to you when you first get your wristband at the exchanges. We’ve introduced more of these to make it even easier for you.

You’ll also be able to get a free beer for bringing your litter to the exchanges - check out our Green Reading pages for more information on the initiatives we are using this year.

We’ve teamed up with Lockerhouse again this year to make sure you can keep your belongings safe at Reading Festival. You get to keep a souvenir branded padlock after the event too! Book now, and be sure to keep your stuff safe all weekend. The lockers also have mobile phone charging facilities, which require 12v Car adapters/chargers.

IMPORTANT! - PLEASE NOTE: the locker sizes are 25cm wide x 15.5cm deep x 10cm high - so they are the right size for small valuables (mobiles, wallets, cameras). The Locker is used at Hirers own Risk.

These are only available to Weekend Camping ticket holders.

Lost children and vulnerable people are looked after by the Welfare team.

When you report a lost item to Lost Property onsite, you will be issued with a festival lost property reference number.

Alternatively, if you have arrived home and found you are missing something, please email lostproperty@wavesltd.org with as much detail as possible with your details and we will get back to you as soon as we can, or write to the address below:

Waves, Reading 2013
PO Box 150,
Droitwich Spa,
WORCS
WR9 0WX

There is no official meeting point, so when you get to the festival agree with your group on a location and 2 set times during the day to meet up at any/all of them and/or in the event that you get split up during the weekend.

There is a fully set up field hospital based in the Yellow Campsite on Baker Lane and there are medics onsite who are fully equipped to deal with all situations.

There is also a first aid point in the White campsite. The medics also have roving patrols and provide an Accident and Emergency facility with full resuscitation, GP facilities and surgeries and psychiatric treatment.

Remember, if someone needs medical attention, contact your nearest member of staff who will be able to get in touch with our medic teams ASAP.

Overindulgence in alcohol or drugs can have indirect as well as direct health effects. Falls and trips are more common, as is other risky behaviour such as unprotected sex. You can buy emergency hormonal contraception (the ‘morning after pill’) from the chemist in the on-site hospital but it’s not free. Far better to arrive at a festival with some condoms in the rucksack or to pick some up from the Welfare tent! And if you are on the pill, remember to bring them with you.

There are 5 official merchandise tents. Four in the Arena and one stall by Reaper Bridge.

There are several bars onsite, all of which are cash only. The White bar will continue to serve real ales as well as some bars in the arena.
We have a Challenge 21 policy on site and our bar staff will always ask for a proof of age ID whenever the customer appears to be under 21. Proof of the attainment of 18 years of age will be required before you are able to buy alcohol.

The Over 18s wristband will stop you from having to carry your ID around with you every time you want a drink on site, or want to bring alcohol into the campsites from the supermarkets. The Over 18 wristband tent is located in the Village in Yellow campsite, on Baker Lane.

If there is any doubt as to the age of the customer they will be refused service. The onus is on the individual to demonstrate unequivocally that they are 18 years old or over and if the individual cannot do so they will not be served. The customer will also be asked for photo ID if the over 18 wristband appears to be tampered with.

This must be evidenced by any of the following:
- Citizen Card
- Validate UK Card
- ProofGB
- Young Scot
- Full or Provisional photo card driving licence issued by the Driver and Vehicle Licensing Authority
- Passport (with photo)
- Military photo ID card
 

If you need to contact Thames Valley Police to report a non-emergency crime (such as having your phone stolen) or to provide information on a crime whilst attending the Reading Festival, please call 101.

If it is an emergency you can always call 999. It is an emergency if a crime is being committed, if there is a risk of injury or a risk of serious damage to property.

There is an on-site Police Station at Piccadilly Circus which is staffed by Thames Valley Police throughout the event. Here you can talk to the police, or pick up a free phone/wallet lanyard.

Samaritans operate confidentially, providing an ear and support for the distressed festival-goers. They are available 24 hours a day during the event from 12 noon on Thursday to 6am on Monday and are situated in Yellow campsite on Baker Lane.

They offer a confidential, non judgmental, listening service for anyone passing through a crisis that needs to talk. They are particularly there for people who may be considering taking their own life.

The Salvation Army are on site and are there to offer you support should you need it. They also offer simple late night refreshment at very good prices.

With the exception of one year, Reading Salvation Army has been a key feature at the Reading Festival since it first arrival all those years ago in 1971 this be their 40th year at the event! They are here again this year, offering their usual non-stop 24-hour service. They are always here ready to offer you any help that they can. Free counselling, advice, problem sharing, blankets, sleeping bags and even clothes!

In addition they offer tea, coffee, soup (with plain rolls) and a service with a large smile and a small price. The staff are all volunteers and all money raised goes to local and international charities where the demand for help from the Salvation Army is continually needed.  Although primarily a Church they are renowned throughout the World for their goodwill and aid to disadvantaged countries and people.

Over the years they have raised over £85,000 thanks to the fans and their generosity each year.

There are two on-site supermarkets. There is a large supermarket which can be found in the Village in the Yellow campsite and near our larger Arena entrance. There is one smaller supermarket further out in the White campsite.

The main, large supermarket will sell convenience foods, snacks, pies/pasties, chilled drinks, fresh daily bread and milk, newspapers, beer/lager/cider, toiletries, pharmacy, general grocery, fresh sliced meats, bacon, sausage, butter and cheeses, deli counter, and cigarettes. The smaller supermarket will stock a selection of these items listed.

Both supermarkets will offer a card payment facility (minimum purchase £5) with cash back. A transaction fee of £1 for all card purchases applies.
 

In 2009 a new Tesco’s was built near the festival site, and is accessible on the Portman Road/Oxford Road (accessible via Orange gate).

We would advise that you continue to get the free boat service to the older Tesco’s at Kings Meadow, as the pedestrian route to the new Portman Road Tesco is quite dark at night.

There are toilet blocks in the Arena and throughout the campsites. We will have more female urinelles too.

There are also free, hot, male and female showers based in the Yellow campsite (near Welfare and the Hospital) on Baker Lane, as well as in the White campsite. If you are camping in brown or purple it will be quicker to go across the bridge and use the showers in white campsite.

The showers will open at 6am–8pm, with breaks for cleaning so please make the most of them and use them instead of the Rivermead Centre.

If you do want to get away from it all, the Rivermead Centre’s café, pool and showers are open to festival-goers for a small charge.

Access to the centre is via the Red wristband tent or O’Malley Alley and then in off Richfield Avenue entrance.

Please don’t use the campsite water points for washing your hair or dishes.

The Welfare Tent is open 24 hours from Wednesday to Monday and offers general welfare, assistance and advice, a drugs advisory service, counselling, a messages service and they will help distressed / missing people. The Welfare Tent also offers a recovery area for patients from medical and emergency shelter in a Crash tent with camper mats and sleeping bags.

There will be a complaints book in the welfare tent that you can write down any on site grievances that you have. This book will be given to us twice daily as routine, and any incidents that need immediate response will be reported to us there and then. Any advice given would be in the strictest confidence.

Overindulgence in alcohol or drugs can have indirect as well as direct health effects. Falls and trips are more common, as is other risky  behaviour such as unprotected sex. You can buy emergency hormonal contraception (the ‘morning after pill’) from the chemist in the on-site hospital, but it’s not free. Far better to arrive at a festival with some condoms in the rucksack or to pick some up from the Welfare tent! And if you are on the pill, remember to bring them with you.