For those of you that were there last year you may have noticed on the main stage scrims that we introduced our new festival logo.   After much thought over recent years we wanted to shake things up a little musically, and improve the customer experience, without losing the unique essence of the festival for the diehards, and this year you will see some great new additions to the arena in the form of new stages.  We won’t be losing any of the music that we have always had, but we will be adding some new genres and entertainment.  

The arena will be much bigger and will have more space for chilling out in too at a new covered food court area.  We are still in the planning process on it all so please bear with us and keep an eye on the website for formal announcements.

Some of the other improvements that will be taking place this year are -
•    A review of the Orange Silent Arena and NME signing tent queuing systems and signage
•    A review of the management structure of the eviction tents
•    A new quicker entry and exit traffic route to and from white car park heading westbound  to the M4, M3 and M5 on the Monday
•    Two arena entrances
•    The bar by the R1NME tent will serve real ale and spirits
Please do note that some of the information provided within these information sections may change over the year – so please check the website closer to the event for updates.
 

Please check the ticket page for full info related to 2013 presale weekend tickets, early entry passes, car park passes, campervan passes and lockers, which are now on sale until the end of Jan 2013. All other ticket types will be available in the general sale in spring next year.

Please note that we do not admit unaccompanied under 16s. Under 16's must be accompanied by a ticket holder over 18 years old. Under 13 (12 and under) are admitted free, but MUST be accompanied by a ticket holding adult over the age of 18.

Please note that there is no separate children's area at this event and that there is NO Family Camping at the event either. White campsite has historically been our quiet campsite and so those who wish for somewhere away from the main hub may wish to cross the footbridge over the Thames and camp there.

Forms of ID we accept:
- A Portman Proof of Age Card
- Citizen Card
- Validate UK Card
- ProofGB
- Young Scot
- Full or Provisional photo card driving licence issued by the Driver and - Vehicle Licensing Authority
- Passport (with photo)
- Military photo ID card

So you don't have to keep getting asked to prove your age, or to keep showing your ID, you are able to collect (FOC) an Over 18 wristband to wear for the weekend.

Times for the Over 18 Wristband Tent will be posted here nearer the time.

No animals are allowed onsite at all, with the exception of registered guide dogs

Cameras are normally permitted for personal use. Cameras with telephoto lenses will not be allowed through the Arena entrance. Professional cameras and video/audio equipment are strictly prohibited. Live video/audio recordings made without the permission of the artiste/promoter are prohibited.

Click below to read Festival Republic's Festivals & Events T&Cs:

- Ticket Terms and Conditions
- Campervans/Caravans Terms and Conditions
- Conditions of sale

Do not bring drugs to the Reading Festival. You may be ejected from the event and may be handed over to the police.

Conditions of Entry
There will be NO RECEIPTS issued for any confiscated items. SO PLEASE DON’T BRING IT IF YOU DON’T WANT TO LOSE IT!

The following items may not be brought into the site through the campsite gates:

o Aerosols over 250ml 
o Air horns
o Alcohol in the possession of under 18 year olds
o All gas canisters of any size (including nitrous oxide)
o Any goods for unauthorised trading
o Any goods with unauthorised Reading/Leeds Festival logos
o Any items which may reasonably be considered for use as a weapon
o Audio recorders
o Chinese lanterns
o Excessive amounts of alcohol
o Excessive amounts of cigarettes
o Excessive amounts of food
o Fireworks
o Flares
o Generators
o Glass bottles, jars, containers
o Illegal substances
o Legal highs
o Megaphones
o Portable laser equipment and pens
o Sound systems
o Unauthorised professional film or video equipment
o Unofficial tabards and reflective jackets
o Firewood and Alcohol after 6pm on Sunday evening only

All items will be confiscated.

You may be body searched at the entrances and upon exit from the festival site. This is in line with crime reduction strategies with Thames Valley Police. 

Persons suspected of carrying items that may be used in an offensive or dangerous manner, or carrying out illegal activities onsite may also be searched.

As stated above, excessive amounts of food, cigarettes and alcohol will be refused entry to the site. Please only bring enough for personal consumption.

No animals are allowed onsite at all, with the exception of registered guide dogs.

In addition to the items not allowed into the campsite, there are additional items which will not be allowed through the Arena entrance.
Please see below:

o Cans
o Disposable BBQs and permitted cooking stoves (see below)
o Drinks bottles **

You can either take these items back to your tent or use the left luggage facility, depending on their monetary value. If you refuse to do either, these items will be confiscated.
** Sealed plastic water/soft drinks bottles 500ml and under and food for personal consumption may be brought into the arena.

Cameras are normally permitted for personal use. Cameras with telephoto lenses will not be allowed through the Arena entrance.
Professional cameras and video/audio equipment are strictly prohibited. Live video/audio recordings made without the permission of the artiste/promoter are prohibited.

You will be allowed to bring the following into the campsites:

o Aerosols less than 250ml
o Alcohol (not contained in glass bottles) in the possession of over 18yr olds
o Cans
o Disposable BBQs
o Firelighter stoves
o Fitted gas canisters/cylinders in campervans
o Flags
o Green Heat base camp cooker
o Methylated spirit stoves
o Solid fuel stoves

You are likely to get a lot less sleep on site than you would at home and so please ensure you have a good exit strategy with a sober and well rested driver by the time you come to leave the car parks.  Do not let anyone drive that shouldn’t be as they are too tired, not yet sober etc.  It is too risky.  Coffee alone won’t do it.  Please plan ahead and get home safely.

Our car parks are very close to Reading town centre and so we assign routes to people from certain areas so that not everyone heads to the same route and get gridlocked.  There is a new route for the South West/West Country and so please see our travel section. If you use the route we suggest you will get home much quicker, we promise.  Please see travel section for info.  Also, the directions will be on your car pass.

We have two ejection tents on site and a formal ejection policy for festival goers that are seen displaying, or inciting, inappropriate, offensive or illegal activity. Those evicted will not be re-admitted to the event and tickets will not be refunded. If you are ejected you will not be permitted back to your tent to collect your belongings. Instead, you will be offered a phone call to a friend on site who will have to pack your stuff down and take it home for you.

Unacceptable behaviour that can lead to eviction includes, but is not limited to -

• Illegal activity
• Offensive behaviour
• Throwing of objects in the direction of people
• Encouraging others to behave badly by incitement
• Preventing our security or emergency services reacting to a situation
• taking tents with the intent of burning them
• building large bonfires
• any fire in the campsites after 8pm on Sunday night

Security staff will take the ejectee to one of the ejection tents, where they will give our independent staff based in the tent their report. The evictee will then have their photo and personal details taken. They will be given the opportunity to make a statement, before any decision on their eviction is made.

Our staff will then assess the situation and decide whether to issue a warning and let them back in, or whether to take their wristband and get security to eject them from the event, or pass them to the police if appropriate.

If they are ejected, they will be escorted off site onto Richfield Avenue, will have to make their own way home, and they will not be permitted back into the event. They will not be permitted back to their tent to collect their belongings. Instead, they will be offered a phone call to a friend on site who will have to pack their stuff down and take it home for them.

We will be recording any such behaviour for evidential purpose using CCTV cameras around site and other recording devices.
 
Your coming to site will be deemed as your acceptance of this and the footage will be given to the police for court purposes.

We have gate managers again this year at the wristband exchange tents and gates into the site. They are Festival Republic staff and they are there to ensure the gates operate at they should do. They are also there to answer any ticket and wristband enquiries that you may have. They will have day glo pink tabards on and so they should be quite visible.

If you have any problems you'd like to tell us about there will be a complaints book in both the welfare tent in Yellow campsite and at both information tents (at the Village and in the Arena) that you can write down any on site grievances that you have. This book will be given to us twice daily as routine, and any serious incidents that need immediate response will be reported to us on receipt of the complaint.

If you want to make a complaint about any event staff please come prepared with information that will help us identify them.  We will need the following:

1. Tabard number (please also try and let us know the colour of the tabard)
2. Location of incident, please try and be specific, for example “by Fire tower Y2, by the Radio One tent” etc
3. Time of incident or what band was on at the time
4. Description of the staff member
5. Your concise and straight account of incident
6. And if possible a witness statement

Without these details we are unable to look into any incident as there is insufficient information. This becomes more crucial when it involves a member of our staff – with over 3,000 on site, it can be extremely difficult and even impossible to pinpoint who was involved or assisted with your issue if we do not have this kind of information..

Please note that if you have a complaint with regards to a trader, such as they are charging more than what is advertising in our price list, please take a photo for reference noting which trader and where they were located, and then informing the information tent. You may be contacted in reference to this complaint so please provide an up-to-date phone number or email address.

We are in a very urban area and the event can only continue with local support and so please do respect our neighbours and keep off site clean and quiet for them.

The OFFICIAL ticket agents for the Reading 2013 Presale are listed below:

See Tickets

Ticketmaster

Ticketline

Pink Moon Camping

Please only buy tickets through official ticket partners of the festival.

Please check back for a further list of ticket agents when general (non presale) 2013 tickets go on sale in the Spring.

When you report a lost item to Lost Property onsite, you will be issued with a festival lost property reference number.

Alternatively, if you have arrived home and found you are missing something, please email lostproperty@wavesltd.org with as much detail as possible with your details and we will get back to you as soon as we can, or write to the address below:

Waves, Reading 2013
PO Box 150,
Droitwich Spa,
WORCS
WR9 0WX

Click below to read Festival Republic's Festivals & Events T&Cs:

- Ticket Terms and Conditions
- Conditions of sale

Do not bring drugs to the Reading Festival. You may be ejected from the event and may be handed over to the police.

Conditions of entry
There will be NO RECEIPTS issued for any confiscated items. SO PLEASE DON’T BRING IT IF YOU DON’T WANT TO LOSE IT!

The following items may not be brought into the site through the campsite gates:

o Aerosols over 250ml 
o Air horns
o Alcohol in the possession of U18yr olds
o All gas canisters of any size (including nitrous oxide)
o Any goods for unauthorised trading
o Any goods with unauthorised Reading/Leeds Festival logos
o Any items which may reasonably be considered for use as a weapon
o Audio recorders
o Chinese lanterns
o Excessive amounts of alcohol
o Excessive amounts of cigarettes
o Excessive amounts of food
o Fireworks
o Flares
o Generators
o Glass bottles, jars, containers
o Illegal substances
o Legal highs
o Megaphones
o Portable laser equipment and pens
o Unauthorised professional film or video equipment
o Unofficial tabards and reflective jackets
o Firewood and Alcohol after 6pm on Sunday evening only

All items will be confiscated.

You may be body searched at the entrances.

Persons suspected of carrying items that may be used in an offensive or dangerous manner, or carrying out illegal activities onsite may be searched.

Excessive amounts of food, cigarettes and alcohol will be refused entry to the site. Please only bring enough for personal consumption.

No animals are allowed onsite at all, with the exception of registered guide dogs.

In addition to the items not allowed into the campsite, the following items will not be allowed into the arena through the arena entrance:

o Cans
o Disposable BBQs and permitted cooking stoves (see below)
o Drinks bottles *(other than sealed plastic water/soft drinks bottles under 500ml)

All items will be confiscated and not returned.

*Sealed plastic water bottles 500ml and under and food for personal consumption may be brought into the arena.

Cameras are normally permitted for personal use. Cameras with telephoto lenses will not be allowed through the arena entrance. Professional cameras and video/audio equipment are strictly prohibited. Live video/audio recordings made without the permission of the artiste/promoter are prohibited.

Introduced in 2009, the safety of festival-goers is very important to us and banning gas canisters and cylinders worked very well, and we will continue it for 2013.
 
We suggest that if you want to cook outside your tent that you bring disposable BBQ’s only. They are also available at the local supermarkets. Anyone seen with canisters or cylinders will be ejected from site. Please help up with this, plan ahead and have a great camping experience. Please check out guides provided by the NHS and the Gas Safety Register HERE.

The caravan and campervan ticket holders in white campervan field only will be permitted to bring in gas containers up to the limit of 6kg.

Please note that no camping stoves are permitted after 8pm Sunday.

NOT ALLOWED:
GAS CANISTERS (any size)
NITROUS OXIDE
PETROL BURNER
ANY FORM OF AEROSOL OVER 250ml

ALLOWED:
SOLID FUEL STOVES
DISPOSABLE BARBEQUES
FIRELIGHTERS / FIRELIGHTER STOVES
METHYLATED / “TRANGIA” SPIRIT STOVES

We recommend the Green Heat base camp cookers and fuels. You can buy these from camping shops or online.

Campsite and Car Park Opening Times
Wednesday 21st August 6pm for weekend ticket holders that have a pre-booked early bird ticket.
Thursday 22nd August 8am for weekend ticket holders

Day ticket holders can only enter on the day their ticket states.

Arena Opening Times
Friday 23rd August - Arena opens 11am
Saturday 24th August - Arena opens 11am
Sunday 25th August - Arena opens 11am

Any changes to the running order are passed on to the Information Tents and will be published in locations onsite, e.g. the campsite zone managers' caravans.

If you do want to get away from it all, the Rivermead Centre’s café, pool and showers are open to festival-goers from 8am - 3pm on Thursday, Friday, Saturday and Sunday for a small charge. There are no club nights there this year but their café does a fantastic fry up and is somewhere nice to sit in and get off the beaten track.  The pool is also a great way to keep fit whilst on site.

Access to the centre is free and is via the Red wristband tent or O’Malley Alley and then in off Richfield Ave entrance.

Smoking is not permitted in any of the public tents and this includes the big top tents in the arena – i.e. Radio One stage and others. Please take care to remember this when wandering around the arena.

We would suggest that this event is not suitable for young children. There are no facilities on site for them, nor any family camping area. Large crowds can be disorientating for adults, let alone for small children.

Under 16’s need to be accompanied by a ticket holding adult (18+).