General Info

Festival & Campsite Opening Times

CAMPSITE OPENING TIMES

Wednesday 26th August 6pm for weekend ticket holders that have a pre-booked early bird ticket.

Thursday 27th August 8am for weekend ticket holders

Day ticket holders can only enter on the day their ticket states, from 8am.

ARENA OPENING TIMES

Friday – Sunday opens at 11:00am – 4:00am
Arena opening times are subject to change.

Any changes to the running order are passed on to the Information Tents and will be published in locations onsite, e.g. the campsite zone managers' caravans.

Reading Festival Terms & Conditions

We want to ensure that everyone is kept safe and enjoys every aspect of the event.

As you agree to our Terms and Conditions upon purchasing a ticket and upon entry to the site, it is really important you take the time to read these and get to grips with them.

Our Confiscation/ Surrender Policy and Eviction Policy are just as important and we don’t want anyone to lose any precious or expensive belongings because they aren’t permitted on site anymore, nor do we want anyone to be gutted missing the rest of the event after being ejected for inappropriate and/or dangerous behaviour. Check both out in their independent sections and get festival-savvy!

It is worth reading them even if you think they don’t include you, or you’ve been visiting for many years – you can help us by reporting non-permitted items and anti-social or worrying behaviour to our staff, who’ll work with our policies to improve the festival experience. 

Please click to download the Reading 2014 documents:

2014 Terms & Conditions

2014 Conditions Of Sale 

2014 Campervan Terms & Conditions 

DO NOT BRING ILLEGAL DRUGS OR ‘LEGAL’ / HERBAL HIGHS TO THE FESTIVAL. YOU MAY BE EJECTED FROM THE EVENT AND BE HANDED OVER TO THE POLICE.

Legal and herbal highs

If you look at the packaging you will see that legal/herbal highs are sold with “not for human consumption” marked on the packet. There is good reason for this - their contents are toxic, even the plant based ones, they are untested on humans and they do kill.   68 people died from taking them in 2012

We don’t sell them on site and we ban them from the event, as they are unpredictable and can be dangerous.   

Our medics and the local hospital may not know how best to treat you, as it may not be clear what you have digested.

Please don’t be fooled that they are safe to bring to the event. 

Note: There will be NO RECEIPTS issued for any confiscated items. So please don’t bring it, if you don’t want to lose it!! 

AGE RESTRICTIONS

No unaccompanied under 16’s. 

Anyone under 16 must be accompanied by a ticket holder over 18 years old. Under 13 (12 and under) are admitted free but MUST be accompanied by a ticket holding adult.

ID MAY BE REQUIRED UPON ENTRY TO THE EVENT.

We have a Challenge 21 Policy on site and from October 2013 the following are accepted as ID on site for the bars and cigarettes –

1. A passport
2. An EU photocard driving licence
3. A proof of age card bearing a PASS hologram
4. A Ministry of Defence identity card
5. A National Identity card issued by an EU member state.

If you don’t have any of these, or don’t want to lose valuable documents on site, we suggest that you apply for a PASS approved ID, some of which are free to get.  Go to –  www.pass-scheme.org.uk/for-young-people/national-card-suppliers/

Please bring ID if you are lucky enough to look under 21 years old and remember that legally there is no automatic right to be served alcohol. Service is always at the discretion of the licensee for whatever reason he or she decides, and the licensee is under no obligation to explain the reason.

Arena

This is where all the live entertainment takes place! There are food stalls, market stalls, toilets, water points, cigarette points, bars and sponsor structures, art installations as well as our music and entertainment stages. Have a look at the line-up for the list of stages and acts, and keep an eye on the news section for extra entertainment taking place over the weekend. 

We have 2 Arena Entrances. You can access the Arena by either via the entrance in yellow campsite, or via the entrance at Reapers Bridge. Both entrances open approximately 1 hour before the first band go on. These are also our main Arena exits; although emergency exit Mike gate will also be used as an exit at the end of each night’s show.

The disabled entrance to the Arena is via Mike Gate, and is only open to those who have a disabled wristband. This gate may be temporarily closed by security.

Smoking in the Arena

Smoking, this includes electronic cigarettes, is not permitted in any of the big top tents in the Arena, public tents or toilet cabins. 

Wristband Exchanges

Customers must exchange their ticket for a wristband on entry to the site at either White zone Wristband Exchange, Red zone Wristband Exchange or Green zone Wristband Exchange. Re-admittance to the site is only possible once you have been wristbanded. Entry to the Arena is only possible with a valid wristband. There is a wristband exchange over in the White campsite for those that will park in the white car park and campervan field. You will be able to be wristbanded prior to you crossing the Thames to get to the main site.

Wristbands removed from your wrist or tampered with will be rendered invalid and will not be replaced. If you have any problems with your wristband or ticket please return to the nearest wristband exchange, or speak to your nearest Gate Manager.

Sunday Pass Out System

From 4pm Sunday 30th August, if you try to leave the festival site, you will be offered a stamp to enable you to come back onto the site after 8pm. After 8pm, there will be no re-entry into the festival site unless you have a stamp. 

Sunday Night Policies

As a general reminder, we have different policies that come into place on the Sunday night of the event. We would appreciate it if you could take the time to really understand these, so that your time on site is enjoyable without any worries!

  • After 6pm on Sunday, no firewood or alcohol is permitted into the site (from outside).
  • The firewood traders will not be selling any firewood after 6pm
  • All campfires, including flame bbqs, will not be permitted anywhere on site after 8pm.
  • If you are planning to leave the event at any time, and return after 8pm on Sunday, you must ensure that you get a stamp from the gate security staff. You will need to show you have this before they will let you back into the event, after 8pm on Sunday.

Remember, if you have any concerns, ask our staff. They are there to help you when you are on site, and we would rather you were festival-savvy than making an assumption.

Guest Information

The Guest Box Office is located next to O’Malley Alley on Richfield Avenue, where guests can exchange your ticket for a wristband. Opening hours for the box office is 9am-9pm each day from Thursday 21st to Sunday 24th.

The Guest campsite can be found in the Golf Driving Range which is just east of Cow Lane, and forms part of the Red campsite.

The Guest campsite entrance can be accessed on foot via Piccadilly Circus, but please note that there is no guest parking or guest drop off/pick ups inside Red gate. Guests must use the guest car park or the drop off/pick up point available in Hills Meadow (or the pre booked NCP Garrard Street spaces).

Can I bring a camera?

Cameras are permitted for personal use. Professional cameras and video/audio equipment is strictly prohibited. Please use the Left Luggage facilities or Lockers to store these items. 

Driving Home

You’ve had a great weekend, seen hundreds of bands, met new friends, got tonnes of photos – but you’re exhausted. You are always likely to get a lot less sleep on site than you would at home, so please ensure you have a good exit planned, with a sober and well rested driver by the time you come to leave.

Do not let anyone drive that shouldn’t be as they are too tired, not yet sober, etc. It is just too risky. Coffee alone won’t do it. Please plan ahead and make sure you get home safely.

You’ll notice that we have loads of traffic signs directing you back to main routes which may differ from what your sat nav is telling you. Please don’t follow your sat nav. Our routes are planned to ensure you avoid as much of the Reading town centre traffic, get home in decent time and avoid queuing. It also helps us to keep local businesses and residents happy. If you use the routes we suggest, you will get home much quicker, we promise.

Please see our travel section for further information – directions are also provided on the back of our car park passes.

Peak times for leaving the event are 8am to 1pm on Monday 31st August. Please plan ahead and be prepared!

Lost Property

At large events it is so easy to lose something. And so please keep your property safe and use the limited free TVP waterproof pouches (also available for sale) wherever possible, or store it in our left luggage tent at Reaper Bridge..

If you have lost something, please call in at the Left Luggage/Lost Property tent in the Reaper Bridge area. They will be able to provide you with a lost property reference number.

If you get home and find something is missing, please email [email protected] with as much detail as possible about what was lost, with your details and they will come back to you as soon as they can. You can also write to them at:

Waves, Reading 2014
PO Box 150,
Droitwich Spa,
WORCS
WR9 0WX

Young Children

We do suggest that this event is not suitable for young children. Large crowds can be disorientating for adults, let alone for small children.

We do not have a separate children’s area, or facilities at this event and no family camping. White Campsite has historically been our quiet campsite and so if you wish to camp away from the main hub we recommend that you cross the pedestrian footbridge from Brown over the Thames and camp in White.

This year we are introducing children’s Tyvek wristbands for young children attending the event, which is given to you upon first entry. This wristbands have a space on the inside where you can write your name and telephone number (as a parent or guardian) so that, if they unfortunately go missing, wander off, or a member of our staff happens to find them alone, we can use that as a primary contact to reunite you. Replacements can be picked up at the Welfare Tent or the Information Points.

Please ensure you read our Age Restrictions and ID section HERE as there are strict guidelines in our terms and conditions for what ages can attend the event and whether they require to be accompanied. 

Local Residents

The event can only continue with local support, so please do respect our neighbours and keep off site clean and quiet for them.

Oxfam

Oxfam heads back to Reading in 2015 for their 10th year, bringing with them over 600 volunteer stewards. The stewards work throughout the Arena, at the gates and other strategic locations on site, with festival stewarding generating £1.1million last year alone for the charity. 

Animals

No animals are allowed onsite, with the exception of registered guide dogs.

Complaints

There will be a complaints book in the Welfare Tents and Information Tents. Any serious incidents that need immediate response will be reported to us straight away.

If you want to make a complaint about any member of event staff please come prepared with information that will help us identify them. We will need:

  • Tabard number, and/or colour, if they are wearing one.
  • Location of incident, please try and be specific, for example “by Fire tower Y2/ by the Radio One tent” etc.
  • Time of incident.
  • Description of staff member.
  • A concise and straight account of the incident.
  • A witness statement if possible.

We have over 3,000 members of staff onsite, and without these details we are unable to look into any incident or complaint sufficiently.

Bridge Jumping

In the past two years, we’ve had more reports of festival-goers trying to jump off both the Caversham and Reading Bridge into the river below, or even worse, onto the shuttle boats. This seemingly ‘daredevil’ activity is incredibly dangerous. You could injury or kill yourself, or do the same to someone who is riding on one of the festival boats, or their own boat or kayak on the river.

If you are found attempting, or jumping off by our lifeguards or other members of staff, you will be ‘evicted’ from the event. Your wristband will be removed and you will be banned from any of the events that Festival Republic and Live Nation promote.

Thames Valley Police and other local authorities are aware of this and will also be on the look out. 

Reading Festival 2014 Map