General Info

Reading Festival Terms & Conditions

Make sure have a read of our full Terms & Conditions before coming to the festival. By buying a ticket and attending the festival, you agree to the below. 

2014 Terms & Conditions

2014 Conditions Of Sale 

2014 Campervan Terms & Conditions 

Animals

No animals are allowed onsite at all other than registered guide and hearing dogs.

Can I bring a camera?

Cameras are normally allowed into the festival for your personal use. This includes digital cameras with a detachable lens.

Any professional cameras and video/audio equipment are not allowed into the festival.

Any live video/audio recordings made without the permission of the artiste/promoter are not allowed.

Driving Home

You’ve had a great weekend, seen hundreds of bands, met new friends, got tonnes of photos – but you’re exhausted. You are always likely to get a lot less sleep at a festival than you would at home, so please make sure you have a good exit planned. Do not let anyone drive home that is too tired or not yet sober. It is just too risky. Coffee alone won’t do it. Please plan ahead and make sure you get home safely.

You’ll notice that we have loads of traffic signs directing you back to main routes which may be different from what your sat nav is telling you. Trust us, please DON'T follow your sat nav. Our routes are planned to make sure you avoid the Reading town centre traffic as much as possible, get home in decent time and avoid queuing. It also helps us to keep local businesses and residents happy, meaning we get to continue the event. If you use the routes we suggest, you will get home much quicker, we promise.

See our travel section for further information – directions are also provided on the back of our car park passes. 

Eviction Policy

We have two ejection tents on site and a formal ejection policy for festival goers that are seen displaying, or inciting, inappropriate, offensive or illegal activity. Those evicted will not be re-admitted to the event and tickets will not be refunded. If you are ejected you will not be permitted back to your tent to collect your belongings. Instead, you will be offered a phone call to a friend on site who will have to pack your stuff down and take it home for you.

 

Unacceptable behaviour that can lead to eviction includes, but is not limited to -

 

• Illegal activity

• Offensive behaviour

• Throwing of objects in the direction of people

• Encouraging others to behave badly by incitement

• Preventing our security or emergency services reacting to a situation

• taking tents with the intent of burning them

• building large bonfires

• any fire in the campsites after 8pm on Sunday night

 

Security staff will take the ejectee to one of the ejection tents, where they will give our independent staff based in the tent their report. The evictee will then have their photo and personal details taken. They will be given the opportunity to make a statement, before any decision on their eviction is made.

 

Our staff will then assess the situation and decide whether to issue a warning and let them back in, or whether to take their wristband and get security to eject them from the event, or pass them to the police if appropriate.

 

If they are ejected, they will be escorted off site and will have to make their own way home.  They will not be permitted back into the event. They will also not be permitted back to their tent to collect their belongings. Instead, they will be offered a phone call to a friend on site who will have to pack their stuff down and take it home for them.

 

We will be recording any such behaviour for evidential purpose using CCTV cameras around site and other recording devices.

 

Your coming to site will be deemed as your acceptance of this and the footage will be given to the police for court purposes.

Festival & Campsite Opening Times

Campsite and Car Park Opening Times

  • Wednesday 20th August: 6pm for weekend ticket holders that have a pre-booked early bird ticket.
  • Thursday 21st August: 8am for weekend ticket holders
  • Day ticket holders can only enter on the day their ticket states, from 8am.

Arena Opening Times

  • Friday 22nd August: Arena opens 11am
  • Saturday 23rd August: Arena opens 11am
  • Sunday 24th August: Arena opens 11am

Any changes to the running order of acts are passed on to the Information Tents and will be passed on to various locations through the festival site, e.g. the campsite zone managers' caravans.

Campsite Gate Managers

Each of our campsite gates has a manager who will manage and monitor everything going on. These are Festival Republic staff, who are there to make sure that all the campsite gates run smoothly and the queues don’t back up too far. They can also help with any ticket and wristband enquiries you might have. They wear day glo pink tabards with unique numbers, so you’ll spot them easily. 

Got an Issue? Let us know at the festival

We know that Reading Festival is a incredible experience; that is why we’re so proud to be a part of it. But we know that sometimes not everything can be perfect.

Although we can’t control the weather, we do want to know if you have any problems you’d like to tell us about. Usually, we can do something to sort the issue out.

We have a complaints book in the Welfare Tent and at the two Information Tents. You can use these books to write down any issues/positive comments. These books are given to us twice a day, but if there is anything urgent or serious we will be given the complaint immediately to act on straight away.

If your experience is about a member of the festival staff please make sure you try to get their tabard number. To work out which staff member was involved, we'll need the following:

1. Tabard number (please also try and let us know the colour of the tabard)
2. Location of incident, please try and be specific, for example “by Fire tower Y2, by the Radio One tent” etc
3. Time of incident or what band was on at the time
4. Description of the staff member
5. Your concise and straight account of incident
6. And if possible a witness statement

Unfortunately, without these details we are simply not able to look into any incident. With over 3,000 staff members on site, it can be really difficult and even impossible to work out who was involved or helped with your issue if we do not have this kind of information.

If you have a complaint about a trader, such as if they are charging more than what is advertised on our price list, try and take a photo and let the information tent know. We may contact you directly to use the photo as evidence, so please leave an up-to-date phone number or email address for us to contact you. 

Lost Property

At large events it is easy to lose something. Keep your property safe and use the free Thames Valley Police lanyards wherever possible, or store your stuff in our left luggage tent at Reaper Bridge

If you have lost something, please call in at the Left Luggage/Lost Property tent in the Reaper Bridge area. They will be able to provide you with a lost property reference number.

If you get home and find something is missing, please email lostproperty@wavesltd.org with as much detail as possible about what was lost, with your details and they will come back to you as soon as they can. You can also write to them at:

Waves, Reading 2014
PO Box 150,
Droitwich Spa,
WORCS
WR9 0WX

Reading Festival Neighours

We’re very fortunate to be so close to Reading town centre and hundreds of shops, pubs and great transport links. However, it is a very urban area and the festival can only continue with the support of local residents. Please do respect our neighbours and the local businesses, by keeping the site and streets clean and quiet for them. 

Rivermead Centre Pool & Showers

If you do want to get away from it all, then the Rivermead Centre’s café, pool and showers are open to festival-goers for a small charge (entering the centre itself is free). Access to the Rivermead Leisure Centre can be made either via Red gate or by taking O’Malley Alley onto Richfield Avenue, then turning in left at the roundabout.

The centre is open from 8am – 3pm on the Thursday, Friday, Saturday and Sunday of the event.

The café does a fantastic fry up and is a nice place to sit in and get off the beaten track. The swimming pool is also a great way to keep fit whilst at the festival. 

Smoking in the Arena

Smoking is not allowed in any of the public tents and this includes the big top tents in the arena – i.e. the NME/ Radio 1 stage and others. This also includes electric cigarettes.

Please take care to remember this when wandering around the arena.

Sunday Pass Out System

From 8pm on the Sunday of the event, we operate a stamp based pass out system. This means that if you are to leave the event during the day and try to return in the evening, you will not be allowed re-entry unless you have a stamp.

Security will be on the gates with stamps throughout the afternoon, but after 8pm if you do not have a stamp, you will not be allowed back into the festival.

Make sure you get a stamp if you plan to leave site, as we’d hate for you to miss out on our Sunday headliner. 

Young Children

We recommend that this event is not suitable for young children. Large crowds can be disorientating for adults, let alone for small children.

We do not have a separate children’s area, or facilities at this event and no family camping. White Campsite has historically been our quiet campsite and so if you wish to camp away from the main hub we recommend that you cross the pedestrian footbridge from Brown over the Thames and camp in White.

Please ensure you read the Age Restrictions on the Ticket Page as there are strict guidelines in our terms and conditions for what ages can attend the event and whether they require to be accompanied.