General Info

Animals

No animals are allowed onsite at all other than registered guide and hearing dogs.

AGE RESTRICTIONS

We do not admit unaccompanied under 16s. 15 and under must be accompanied by a ticket holder over 18 years old.

Under 13s (12 and under) are admitted free but MUST be accompanied by a ticket holding adult over the age of 18.

We do not have a separate children’s area at this event and no family camping. White Campsite has historically been our quiet campsite and so if you wish to camp away from the main hub we recommend that you cross the pedestrian footbridge from Brown over the Thames and camp in White. You will be given a blank wristband for each child to write your number on in case they go missing.

We know it’s a nightmare to have to carry around your photo ID with you all the time, so consider picking up one of our Over 18s wristbands at the event. This is accepted by our bars, cigarette stalls and the supermarkets on site and is available from the Over 18s tent based by Reaper Bridge.

Please note that if there is any doubt on the age of the customer and there is no photo ID to support the age, then they will be refused service. The onus is on the individual to demonstrate unequivocally that they are 18 years old or over and if the individual cannot do so they will not be served. The customer will also be asked for photo ID if the over 18 wristband appears to be tampered with.

The following photo IDs are accepted on site:

1. A passport

2. An EU photocard driving licence

3. A proof of age card bearing a PASS hologram

4. A Ministry of Defence identity card

5. A National Identity card issued by an EU member state.

The opening times for the Over 18s wristband tent will be:

Wednesday - 12 midday – 10pm

Thursday – Saturday 10am – 10pm

Sunday – 10am – 6pm

Please note – it is just as illegal for you to purchase alcohol or tobacco for someone who is under 18, as it is for buying it yourself if you are under 18. You will be evicted from site and may be handed over to the police if you are caught doing either. 

Festival & Campsite Opening Times

Wednesday 20th August 6pm for weekend ticket holders that have a pre-booked early bird ticket.

Thursday 21st August 8am for weekend ticket holders

Day ticket holders can only enter on the day their ticket states, from 8am.

Arena Opening Times

Friday 22nd August - Arena opens 10/11am

Saturday 23rd August - Arena opens 10/11am

Sunday 24th August - Arena opens 10/11am

Any changes to the running order are passed on to the Information Tents and will be published in locations onsite, e.g. the campsite zone managers' caravans.

Can I bring a camera?

Cameras are normally allowed into the festival for your personal use. This includes digital cameras with a detachable lens.

Any professional cameras and video/audio equipment are not allowed into the festival.

Any live video/audio recordings made without the permission of the artiste/promoter are not allowed.

Sunday Pass Out System

On the Sunday of the event, we operate a stamp based pass out system from 8pm. This means that if you are to leave the event and try to return, you will not be permitted re-entry unless you have a stamp after 8pm Sunday.

Security on the gates will have stamps throughout the afternoon, but after 8pm if you do not have a stamp, you will not be permitted back onto the site.

Please make sure you are aware of this as we’d hate for you to miss out on our awesome Sunday headliner! 

Smoking in the Arena

Smoking, including e-cigarettes, is not permitted in any of the public tents and this includes the big top tents in the arena – i.e. the Radio 1 NME stage and others. Please take care to remember this when wandering around the arena.

Driving Home

You’ve had a great weekend, seen hundreds of bands, met new friends, got tonnes of photos – but you’re exhausted. You are always likely to get a lot less sleep on site than you would at home, so please ensure you have a good exit planned, with a sober and well rested driver by the time you come to leave.

Do not let anyone drive that shouldn’t be as they are too tired, not yet sober, etc. It is just too risky. Coffee alone won’t do it. Please plan ahead and make sure you get home safely.

You’ll notice that we have loads of traffic signs directing you back to main routes which may differ from what your sat nav is telling you. Please don’t follow your sat nav. Our routes are planned to ensure you avoid as much of the Reading town centre traffic, get home in decent time and avoid queuing. It also helps us to keep local businesses and residents happy. If you use the routes we suggest, you will get home much quicker, we promise.

Please see our travel section for further information – directions are also provided on the back of our car park passes.

Peak times for leaving the event are 8am to 1pm on Monday 25th August. Please plan ahead and be prepared!

Eviction Policy

We have a formal eviction policy on-site for festival-goers seen displaying, or inciting, inappropriate, offensive or illegal activity.

Unacceptable behaviour that can lead to eviction includes, but is not limited to:

  • Illegal activity
  • Offensive behaviour
  • Throwing of objects in the direction of people
  • Encouraging others to behave badly by incitement
  • Preventing our security or emergency services reacting to a situation
  • Taking tents with the intent of burning them
  • Building large bonfires
  • Any fire in the campsites after 8pm on Sunday night

We take evicting very seriously and have spent every year reviewing our eviction policy with Thames Valley Police. We will absolutely not compromise on the health and safety of other festival-goers and staff members, nor would we want visitors to have their experienced ruined by those just wanting to mess around or ruin it for the rest of us.

We have two eviction tents on site which are managed by an independent contractor under the name WAVES. They will independently assess each eviction based on the evidence and report provided by the escorting security. The festival-goer will have their details and photo taken. The festival-goer will be given a chance to make a statement, before any decision is made.

With the provided evidence and report, WAVES will assess and decide to issue either a warning and let the individual back into the event, or they will take the wristband off and get security personnel to evict them from the site.

If you are evicted, you will not be permitted back to your tent to collect your belongings. Instead, you will be offered a phone call to a friend or family member on site who will have to pack down your stuff and take it home for you.

If evicted, the festival-goer will be escorted off the site onto Richfield Avenue, where they will have to make their own way home (either by using the taxi ranks, shuttle bus or walking to the train station). They will not be permitted back into the event at all.

We will be recording any such behaviour for evidential purpose using CCTV cameras around the site and other recording devices. Your coming to the site will be deemed as acceptance of this and any footage will be given to the police for court purposes. 

Got an Issue? Let us know at the festival

We know that Reading Festival is a fantastic experience with exceptional bands and entertainment. That is why we’re so proud to be a part of it.   But sometimes, we know that not everything can be perfect (especially when you’re at the mercy of the weather!).

Although we can’t control the weather, we do want to know if you have any problems you’d like to tell us about. Usually, we can do something to sort the issue real time.

We have complaints books located at the Welfare tent and our two Information Tents. Here you can write down any grievances or compliments you may have. These books are given to us twice daily as standard routine, but if there is anything urgent or serious we will be given the complaint immediately for us to act on real time.

If your experience is related to any member of staff please ensure you try to get their tabard number as priority. The following list is what we need to be able to try and pinpoint who was exactly involved:

1. Tabard number (colour of the tabard)

2. Location of incident, for example “by Fire tower Y2, by the Radio One tent” etc

3. Time of incident or what band was on at the time

4. Description of the staff member

5. Your concise and straight account of incident

6. And if possible a witness statement

Unfortunately, without these details we are simply unable to look into any incident as there is insufficient information. This becomes more crucial when it involves a member of our staff – with over 3,000 on site, it can be extremely difficult and even impossible to pinpoint who was involved or assisted with your issue if we do not have this kind of information.

Please note that if you have a complaint with regards to a trader, such as they are charging more than what is advertising in our price list, it is also highly recommended that you try and take a photo if you have a camera or phone that is capable of doing so and letting the information tent know – we may contact you directly to use the photos as evidence, so please leave an up-to-date phone number or email address for us to contact you! 

Lost Property

At large events it is so easy to lose something. And so please keep your property safe and use the limited free TVP waterproof pouches (also available for sale) wherever possible, or store it in our left luggage tent at Reaper Bridge..

If you have lost something, please call in at the Left Luggage/Lost Property tent in the Reaper Bridge area. They will be able to provide you with a lost property reference number.

If you get home and find something is missing, please email [email protected] with as much detail as possible about what was lost, with your details and they will come back to you as soon as they can. You can also write to them at:

Waves, Reading 2014
PO Box 150,
Droitwich Spa,
WORCS
WR9 0WX

Campsite Gate Managers

Each of our campsite gates has a manager who will manage and monitor everything going on. These are Festival Republic staff, who are there to make sure that all the campsite gates run smoothly and the queues don’t back up too far. They can also help with any ticket and wristband enquiries you might have. They wear day glo pink tabards with unique numbers, so you’ll spot them easily. 

Rivermead Centre Pool & Showers

If you do want to get away from it all, then the Rivermead Centre’s café, pool and showers, hairdryers and other facilities are open to festival-goers for a small charge (entering the centre itself is free). Access to the Rivermead Leisure Centre can be made either via Red gate or by taking O’Malley Alley onto Richfield Avenue, then turning in left at the roundabout.

The centre is open from 8am – 3pm on the Thursday, Friday, Saturday and Sunday of the event. The café does a fantastic fry up and is a nice place to sit in and get off the beaten track. The swimming pool is also a great way to keep fit whilst on site. 

Young Children

We do suggest that this event is not suitable for young children. Large crowds can be disorientating for adults, let alone for small children.

We do not have a separate children’s area, or facilities at this event and no family camping. White Campsite has historically been our quiet campsite and so if you wish to camp away from the main hub we recommend that you cross the pedestrian footbridge from Brown over the Thames and camp in White.

This year we are introducing children’s Tyvek wristbands for young children attending the event, which is given to you upon first entry. This wristbands have a space on the inside where you can write your name and telephone number (as a parent or guardian) so that, if they unfortunately go missing, wander off, or a member of our staff happens to find them alone, we can use that as a primary contact to reunite you. Replacements can be picked up at the Welfare Tent or the Information Points.

Please ensure you read our Age Restrictions and ID section HERE as there are strict guidelines in our terms and conditions for what ages can attend the event and whether they require to be accompanied. 

Reading Festival Terms & Conditions

We want to ensure that everyone is kept safe and enjoys every aspect of the event.

As you agree to our Terms and Conditions upon purchasing a ticket and upon entry to the site, it is really important you take the time to read these and get to grips with them.

Our Confiscation/ Surrender Policy and Eviction Policy are just as important and we don’t want anyone to lose any precious or expensive belongings because they aren’t permitted on site anymore, nor do we want anyone to be gutted missing the rest of the event after being ejected for inappropriate and/or dangerous behaviour. Check both out in their independent sections and get festival-savvy!

It is worth reading them even if you think they don’t include you, or you’ve been visiting for many years – you can help us by reporting non-permitted items and anti-social or worrying behaviour to our staff, who’ll work with our policies to improve the festival experience. 

Please click to download the Reading 2014 documents:

2014 Terms & Conditions

2014 Conditions Of Sale 

2014 Campervan Terms & Conditions 

DO NOT BRING ILLEGAL DRUGS OR ‘LEGAL’ / HERBAL HIGHS TO THE FESTIVAL. YOU MAY BE EJECTED FROM THE EVENT AND BE HANDED OVER TO THE POLICE.

Legal and herbal highs

If you look at the packaging you will see that legal/herbal highs are sold with “not for human consumption” marked on the packet. There is good reason for this - their contents are toxic, even the plant based ones, they are untested on humans and they do kill.   68 people died from taking them in 2012

We don’t sell them on site and we ban them from the event, as they are unpredictable and can be dangerous.   

Our medics and the local hospital may not know how best to treat you, as it may not be clear what you have digested.

Please don’t be fooled that they are safe to bring to the event. 

Note: There will be NO RECEIPTS issued for any confiscated items. So please don’t bring it, if you don’t want to lose it!! 

Reading Festival Neighbours

We’re very fortunate to be so close to Reading town centre and hundreds of shops, pubs and great transport links. However, it is a very urban area and the festival can only continue with the support of local residents. Please do respect our neighbours and the local businesses, by keeping the site and streets clean and quiet for them. 

Do I get an actual ticket if I buy from a walk in agent?

If you book from a walk in agent between March & mid-July you will receive a voucher or a receipt which will tell you when you can return to the store to exchange your receipt or voucher for a hard ticket. 

Walk in agents will usually have actual tickets available from mid-July although please bear in mind that these may have all been presold to voucher holders so it’s advisable not to wait.

Sunday Night Policies

As a general reminder, we have different policies that come into place on the Sunday night of the event. We would appreciate it if you could take the time to really understand these, so that your time on site is enjoyable without any worries!

  • After 6pm on Sunday, no firewood or alcohol is permitted into the site (from outside).
  • The firewood traders will not be selling any firewood after 6pm
  • All campfires, including flame bbqs, will not be permitted anywhere on site after 8pm.
  • If you are planning to leave the event at any time, and return after 8pm on Sunday, you must ensure that you get a stamp from the gate security staff. You will need to show you have this before they will let you back into the event, after 8pm on Sunday.

Remember, if you have any concerns, ask our staff. They are there to help you when you are on site, and we would rather you were festival-savvy than making an assumption.

Bridge Jumping

In the past two years, we’ve had more reports of festival-goers trying to jump off both the Caversham and Reading Bridge into the river below, or even worse, onto the shuttle boats. This seemingly ‘daredevil’ activity is incredibly dangerous. You could injury or kill yourself, or do the same to someone who is riding on one of the festival boats, or their own boat or kayak on the river.

If you are found attempting, or jumping off by our lifeguards or other members of staff, you will be ‘evicted’ from the event. Your wristband will be removed and you will be banned from any of the events that Festival Republic and Live Nation promote.

Thames Valley Police and other local authorities are aware of this and will also be on the look out. 

Toilet Roll

This year, in an effort to be more sustainable, we’re not providing toilet rolls in the campsites anymore. Why, I hear you cry? Well, we are always improving on our sustainability policies, this year we’re going to crack down on the sheer amount of paper/tissue we have to purchase for this, considering the amount that gets wasted rather than used for its intended purpose.

Traders on site will be selling some, plus we are located near a large Tesco – so don’t panic too much if you forget!