Festival Facilities

ActionAid

SAY ‘BOLLOCKS TO POVERTY’!

The ActionAid tent is back for the thirteenth year at Reading in 2014, giving you more jam packed action than ever before. By day, make the most of this relaxing hangout with comfy seating, giant jenga and table football.

Then by night, our DJs get the party started until 3am! Watch out for the secret DJ sets from some of the festival stars in our tent. Follow us on twitter @ActionAid_Team #actionaidtent to be in the know.

You can take action to support people fighting their way out of poverty by adding your name to our campaign and shouting bollocks to poverty! Not forgetting lots of lovely free Bollocks to Poverty stickers, badges and tattoos.

The Bollocks to Poverty experience is all about fighting poverty and injustice by doing something you love. But you don’t need to wait until Reading, whether it’s through music, art, activism or shopping, there’s loads of ways to say bollocks to poverty.

The ActionAid tent is located by Arena Entrance 2 in Yellow.

Banks & Cashpoints

There are ATM machines available at the festival. There is a charge of £2 per transaction. They will be open 24 hours.

The nearest cash points near the festival are as follows:

  • Out of Red gate, there is a Snax 24 Garage at the end of Richfield Avenue
  • Out of Orange gate, there is a large Tesco’s on Portman Road

We thoroughly recommend finding your bank’s phone number for lost and stolen cards and putting it in your phone for emergencies. Both of our Information Tents have most of the major banks and building societies numbers should you need them.  

 

Bars

There are several bars in the Arena; a bar located in the White campsite and a carry-out bar by Reapers Bridge. The bars operate on a cash only basis. The campsite bars will be open on Wednesday for Early Birds and Thursday for weekend ticket holders. There will be a full selection of beers, ciders, ales, wines and spirits available across the different bars.

In order to speed up the service and to keep our queues moving, our Main Stage right and left bars will not be serving spirits. The bar located by the Radio 1 NME Stage will serve the full range of drinks.

BBC Signing Tent

The BBC Radio 1 Signing Tent is located in the Arena. Check out their notice boards to see who will be turning up on Friday, Saturday and Sunday.

Please note that some artists are very popular and the queues can become quite long. Our security and stewards may end the queue at a certain point if it is considered unlikely that the band will be able to sign everyone’s items. Unfortunately, they’re very busy and normally have to be back on the bus to either head off to our sister site at Leeds, or to another event they’re performing at, so we can only get them for a limited period of time!

Campsite Assistance Team (CAT)

Campsite Assistance Team (CAT) volunteers work within our campsites in order to help you make the most out of your festival experience – 24 hours a day! 

Everything from securing your belongings by UV marking them, helping you with directions, stage times, complaints about litter or any of our facilities, any anti-social behaviour that may be worrying you, or simply if you’re struggling to put your tent up (we’ve all been there!) – CATs will try their very best to help you.  

CATs are easy to spot wandering around in their patrols with their bright turquoise, unique numbered tabards, but if you can’t see them, they can also be found or contacted at your nearest fire tower or at the zone manager’s office for your coloured zone! 

If you would like to be involved in the festival and feel like you’ve got the spirit to volunteer to be a CAT, please check out the application process at www.HotboxEvents.com. You can also email them at [email protected] 

Cinema Tent

The cinema tent shows films and short features from midnight on Friday-Sunday inside the 1Xtra Tent til 4am, then 2am on Sunday.

Eviction Policy

We have a formal eviction policy on-site for festival-goers seen displaying, or inciting, inappropriate, offensive or illegal activity or behaviour. 

Unacceptable behaviour that can lead to eviction includes, but is not limited to:

  • Illegal activity
  • Offensive behaviour
  • Throwing of objects in the direction of people
  • Encouraging others to behave badly by incitement
  • Preventing our security or emergency services reacting to a situation
  • Taking tents with the intent of burning them
  • Building large bonfires
  • Any fire in the campsites after 8pm on Sunday night

We take evicting very seriously and have spent every year reviewing our eviction policy with Thames Valley Police. We will absolutely not compromise on the health and safety of other festival-goers and staff members, nor would we want visitors to have their experienced ruined by those just wanting to mess around or ruin it for the rest of us.

We have two eviction tents at the festival which are managed by an independent contractor under the name WAVES. They will independently assess each eviction based on the evidence and report provided by the escorting security. The festival-goer will have their details and photo taken. The festival-goer will be given a chance to make a statement, before any decision is made.

With the provided evidence and report, WAVES will assess and decide to issue either a warning and let the individual back into the event, or they will take the wristband off and get security personnel to evict them from the site.

If you are evicted, you will not be permitted back to your tent to collect your belongings. Instead, you will be offered a phone call to a friend or family member on site who will have to pack down your stuff and take it home for you.

If evicted, the festival-goer will be escorted off the site onto Richfield Avenue, where they will have to make their own way home (either by using the taxi ranks, shuttle bus or walking to the train station). They will not be allowed back into the event at all.

We will record behaviour for evidential purpose using CCTV cameras around the site and other recording devices. By choosing to come to the festival site, this will be seen as acceptance of this and any footage will be given to the police for court purposes. 

Fire Safety

We have dedicated fire fighters who are fully equipped to deal with any fires. We also have fire observation towers with spotter stewards on the top located around the campsites and car parks, to keep an eye out for fires and incidents, as well as CCTV which is monitored.

There are fire extinguishers across the site and water backpacks provided to some of our stewarding teams. Outside of our fire fighters, many of the stewards and security staff have been trained in fire safety and the use of fire equipment so please let them deal with the incident.

Note:

  • NO fires are allowed in the main Arena at all.
  • Large bonfires are not permitted anywhere.
  • No campfires, including flame BBQs at all permitted after 8pm Sunday night.
  • Clean firewood available from on site woodsman up until 6pm Sunday night.
  • Burning tents, metal poles, wellies, sleeping bags, plastic, rubbish, unwanted items, etc, is not only dangerous but produces toxic fumes. Please pack down unwanted and put them to good use by handing them in to Recycling points.
  • Never throw gas canisters or cylinders on fires. It may seem like fun, but the repercussions can be dangerous, sometimes fatal.

Our definition of ‘campfire’…

Small contained campfires will be allowed in the campsite until 8pm Sunday, as long as they are not not blocking any roads or too near any structures. They will be monitored and will be put out if they are deemed unsafe.

A few other good pointers:

  • Candles are plain dangerous; torches are far less of a fire risk in and around tents.
  • Watch out for flying embers and sparks, as they could start a fire, even from some distance.
  • Never use petrol or paraffin to start or revive a fire.
  • If you cook, always do it outside, ensure that there is constant supervision and keep well away from any flammable materials.

The zone manager in your campsite is there to help and advise you, so if you have any questions about fire safety or an issue, let them know! 

Supermarkets At The Festival

To save you going off site, there are three supermarkets located right within our campsites, selling convenience foods. Everything from snacks, pies/pastries, chilled drinks, fresh daily bread and milk,newspapers, beer/lager/cider, toiletries, pharmacy, toilet rolls, general grocery, fresh sliced meats, bacon, sausage, butter and cheeses, deli counter and cigarettes.

They are located in the following campsite areas:

  • A large supermarket in the village area of Yellow campsite, near our Arena Entrance 2
  • A small supermarket in Green campsite
  • A small supermarket at the entrance to Brown campsite from purple

NB: The smaller supermarket will stock a selection of these items listed.

Both supermarkets will offer a card payment facility (minimum purchase £5) with cash back. A transaction fee of £1 for all card purchases applies.

Please note that we are not providing free toilet roll in our campsites this year, so you should make sure you bring what you need or pick some up at our supermarkets!

Got An Issue? Let Us Know

We know that Reading Festival is a fantastic experience with exceptional bands and entertainment. That is why we’re so proud to be a part of building such a production! But sometimes, we know that not everything can be perfect (especially when you’re at the mercy of the weather).

Although we can’t control the weather, we do want to know if you have any problems you’d like to tell us about. Usually, we can do something to sort the issue real time.

We have complaints books located at the Welfare tent and our two Information Tents. Here you can write down any grievances or compliments you may have. These books are given to us twice daily as standard routine, but if there is anything urgent or serious we will be given the complaint immediately for us to act on real time.

If your experience is related to any member of staff please ensure you try to get their tabard number as priority. The following list is what we need to be able to try and pinpoint who was exactly involved:

1. Tabard number (the colour of the tabard)

2. Location of incident,  “by Fire tower Y2, by the Radio One tent” etc

3. Time of incident or what band was on at the time

4. Description of the staff member

5. Your concise and straight account of incident

6. And if possible a witness statement

Unfortunately, without these details we are simply unable to look into any incident as there is insufficient information. This becomes more crucial when it involves a member of our staff – with over 3,000 on site, it can be extremely difficult and even impossible to pinpoint who was involved or assisted with your issue if we do not have this kind of information.

Please note that if you have a complaint with regards to a trader, such as they are charging more than what is advertising in our price list, it is also highly recommended that you try and take a photo if you have a camera or phone that is capable of doing so and letting the information tent know – we may contact you directly to use the photos as evidence, so please leave an up-to-date phone number or email address for us to contact you! 

Firewood

We have a woodsmen selling clean firewood located by Reaper Bridge and the White campsite.

Note that both woodmsen will close at 6pm on the Sunday night and no firewood will be permitted onto site from 6pm Sunday in line with our Sunday night policies. No campfires, including flame bbqs, will not be permitted after 8pm Sunday anywhere on site.

Please check out our Fire Safety section HERE for some tips on looking after your campfires.

Definition of ‘campfire’…

Small contained campfires will be allowed in the campsite until 8pm Sunday, as long as they are not not blocking any roads or too near any structures. They will be monitored and will be put out if they are deemed unsafe.

Water Points

There are hundreds of tested drinking water points throughout the campsite and the Arena which are free to use. We recommend carrying around a small drinks bottle (under 250ml) to continue filling up throughout the day to stay hydrated, especially in hot weather.

If you notice any issue with our water points, such as flooding or the tap simply not working, please let a member of staff know so that they can get it fixed. 

Please do not wash your hair with the water points. These can cause the run off to get bunged up and then we end up with flooding, with the water point out of use. There are free, hot showers available on Baker Lane in Yellow campsite and White campsite which are much better! 

Help Us Recycle

We’ve provided plenty of recycling exchanges in the campsites, as well as free bin bags to help with separating waste and recyclables. Check out our green initiatives as there are many promotions we have on which may inspire you. 

We also have separate recycling bins in the Arena – please take the time to help us with becoming more sustainable by not mixing waste. 

 

ID and Over 18s Wristband

We have a Challenge 21 policy on site and our bar staff will always ask for a proof of age ID whenever any customer appears to be under the age of 21. Proof of the attainment of 18 years of age will be required before you are able to buy alcohol or tobacco.

We know it’s a nightmare to have to carry around your photo ID with you all the time, so consider picking up one of our Over 18s wristbands. This is accepted by our bars, cigarette stalls and the supermarkets on site and is available from the Over 18s tent based by Reaper Bridge.

Please note that if there is any doubt on the age of the customer and there is no photo ID to support the age, then they will be refused service. The onus is on the individual to demonstrate unequivocally that they are 18 years old or over and if the individual cannot do so they will not be served. The customer will also be asked for photo ID if the over 18 wristband appears to be tampered with.

The following photo IDs are accepted on site:

1. A passport

2. An EU photocard driving licence

3. A proof of age card bearing a PASS hologram

4. A Ministry of Defence identity card

5. A National Identity card issued by an EU member state.

The opening times for the Over 18s wristband tent will be:

Wednesday - 12 midday – 10pm

Thursday – Saturday 10am – 10pm

Sunday – 10am – 6pm

Please note – it is just as illegal for you to purchase alcohol or tobacco for someone who is under 18, as it is for buying it yourself if you are under 18. You will be evicted from site and may be handed over to the police if you are caught doing either. 

What Not To Bring

We've got some conditions that you need to know about before you come to the festival. Have a read of what you can't bring below; our Confiscation Policy is important. It helps us to keep the festival safe and makes sure that all of you guys have an awesome time.

Remember to check out our 2014 Festival Terms and Conditions before you pack for the event. 

Any items we take away from you will be destroyed and not returned after the festival, so please don’t bring anything that we list below if you don’t want to lose it!

The following items cannot be brought into the festival through the campsite gates – that means they’re not allowed on our festival site at all:

  • Aerosols over 250ml
  • Air horns
  • Alcohol in the possession of under 18 year olds
  • All gas canisters of any size (including nitrous oxide)
  • Any goods for unauthorised trading
  • Any goods with unauthorised Reading/Leeds Festival logos
  • Any items which may reasonably be considered for use as a weapon
  • Audio recorders
  • Chinese lanterns
  • Excessive amounts of alcohol
  • Excessive amounts of cigarettes
  • Excessive amounts of food
  • Fireworks
  • Flares
  • Generators
  • Glass bottles, jars, containers
  • Illegal substances
  • Legal highs
  • Megaphones
  • Portable laser equipment and pens
  • Sound systems – this includes any equipment with speakers
  • Unauthorised professional film or video equipment
  • Unofficial tabards and reflective jackets
  • Firewood and Alcohol after 6pm on Sunday evening only

If you bring any of the above items into the festival, they will be taken away from you.

You may be body searched when entering and leaving the festival site. This is in line with crime reduction strategies with Thames Valley Police. Anyone suspected of carrying items that may be used in an offensive or dangerous manner, or carrying out illegal activities at the festival may also be searched.

As stated in our list above, excessive amounts of food, cigarettes and alcohol will be refused entry to the site. Please only bring enough for just you and your friends.

No animals are allowed at the festival at all, apart from registered guide dogs.

We often get asked about what is allowed as we know the above can seem daunting and confusing, so we’ve made a helpful guide below of what will be allowed through our campsite gates:

  • Aerosols less than 250ml
  • Alcohol (not allowed in glass bottles) in the possession of over 18yr olds
  • Cans
  • Disposable BBQs
  • Firelighter stoves
  • Fitted gas canisters/cylinders in campervans
  • Flags
  • Green Heat base camp cooker
  • Methylated spirit stoves + one spare small bottle of meths spirit
  • Solid fuel stoves
  • Umbrellas

While the short list above are allowed into our campsites, there are some which are not allowed into the Arena where the stages are. These are as follows:

  • Cans
  • Disposable BBQs and permitted cooking stoves (see below)
  • Drinks bottles **
  • Umbrellas

You can either take these items back to your tent or use the left luggage facility near Reapers Bridge. If you refuse to do either, these items will be taken away.

** Sealed plastic water/soft drinks bottles 500ml and under; and food for personal consumption may be brought into the Arena.

Cameras are normally permitted for personal use. This now includes digital cameras with a detachable lens. Professional cameras and video/audio equipment are not allowed. Live video/audio recordings made without the permission of the artiste/promoter are are also forbidden.

Information Tents

We have two information tents at the festival who are there to help you as best as they can with any queries about the event. This could be anything from the latest stage times to how to get around the festival, or if you’re trying to find a facility close to your camp. 

There is also a complaints book at each of the tents, where you can write down any on site grievances with the event (or compliments, if you fancy it!). As standard procedure, this book is provided to us twice daily as routine, but any incidents which require an immediate response will be reported to us then and there so we can take real time action.

These are in the Arena (open when the Arena is open) and in the campsite on Baker Lane (open 24 hours a day from 2pm Wednesday until 12pm Monday).

Lockers & Left Luggage

The Left Luggage facility is open 24 hours from midday Thursday to midday Monday and is located at Reaper Bridge just outside Arena Entrance 1.

This is also the point where any Lost Property found during the festival is sent.

If your tent and camping gear has been removed by staff because it was within 1m of the roads and access routes in the campsites, it will be available for collection from Left Luggage.

Keep your belongings safe at the festival and book a locker. The locker are 25cm wide x 15.5cm deep x 10cm high - so they are the right size for small valuables such as mobiles, wallets and cameras. The lockers also have mobile phone charging facilities, which require USB cables. The lockers are used at the hirers own risk and only available to Weekend Ticket holders. These lockers are located in between the Welfare tent and the showers on Baker Lane in Yellow campsite.

The address for queries for lost property after the show is;
Waves, Reading 2014, PO Box 150, Droitwich Spa, WORCS, WR9 0WX

Email: [email protected]

Late Night Entertainment

The party doesn’t stop when the music has finished on our stages. We have welcomed new late night entertainment at Reading over the years and we’re very excited to bring them all back this year. 

We have our two very popular Silent Arenas, running from 10pm until late on Friday, Saturday and Sunday. You’ll find one in the red campsite near the funfair and the other in the orange campsite. We’ve also got a Silent tent in the Arena after the Alternative Stage has finished. 

The ActionAid tent returns again for its thirteenth year – not only do they always have great entertainment, but you can support a great cause at the same time. The ActionAid tent opens from 3pm on the Thursday 21st, running late on Friday, Saturday and Sunday. For more info check out our ActionAid section.

The Cinema tent in the arena is open until late on Friday, Saturday and Sunday night. Listings will be provided on the website before the event. 

There is also a fun fair operating in the Arena during Arena opening hours.

Litter

If you’re anything like us you will hate litter and walking around stepping in old plates of food or worse. Please do your part to help us keep Reading Festival nice by cleaning up after yourself, using the recycling bins and the exchange points. 

Free bin bags for campers are provided at the recycling exchanges and we have hundreds of volunteer Green Messengers who are patrolling to help hand out more bin bags and advise you on all our sustainability projects we have on site! You may not be aware that if you take your litter correctly sorted to the exchanges in the bin bags provided, we’ll give you a free Pepsi Max! Check it out in our green initiatives section.

Please do not burn your rubbish – it is dangerous and can create toxic fumes. 

Lost Children

If you have lost a child or vulnerable adult, please contact a member of staff or police officer immediately who will be able to help you .

Any lost children and vulnerable people are looked after by our onsite Welfare team who are trained and qualified to do so.  Our welfare tent is located on Baker Lane in Yellow campsite.

This year we are introducing children’s Tyvek wristbands for young children attending the event, which is given to you upon first entry. This wristbands have a space on the inside where you can write your name and telephone number (as a parent or guardian) so that, if they unfortunately go missing, wander off, or a member of our staff happens to find them alone, we can use that as a primary contact to reunite you. Replacements can be picked up at the Welfare Tent or the Information Points.

Luxury toilets

The Seat of Luxury will revolutionise your festival experience – male and female WCs to transport you from muddy field to Mayfair hotel.

Using fresh water vacuum technology you will have exclusive access to the most high tech loos ever seen at a festival. And it doesn't stop there - with hot running water, vanity mirrors, perfumes and potions, there is an attendant on hand to keep these lavatories spick and span.

Fully staffed toilets, replete with attendants and cleaners will ensure that your trip to the loo is as swift and clean as can be, so you can get back to the fun stuff – although you may want to hang around and pamper yourself a little longer…

Whilst we cannot guarantee that the luxury loos will be queue-free at busy times, the limited number of tickets available will ensure you are sharing your commode with a privileged few, and your trip to use the facilities compromises nothing on service, hygiene and festival frills.

All this for £30 for the weekend - just go here to add it on to your order.

 

When will I receive the wristband for access to the loos?
Customers will need to bring their booking confirmation with them to collect their wristbands on site from the front desk of the Seat of Luxury (located next to the showers in the village). 
 
Where can we find the lavatories?
They are located in the Village area of the campsite.
 
Are there any Seat of Luxury WCs in the festival arena?
Currently we only have the toilets in the Village, to allow easy access from both the campsite and arena.
 
What time are the facilities open from?
Wednesday 12.00 - 01.00
Thursday 07.00 - 01.00
Friday 07.00 - 01.00
Saturday 07.00 - 01.00
Sunday 07.00 - 01.00
Monday 07.00 -10.00 

Why are the loos not open all day?
We keep the loos open for 18 hours a day while the loos are in most demand and also allowing us to keep the price of the ticket as low as possible.
 
Are there unlimited tickets for the seat of luxury?
Tickets are strictly limited in order to keep queues to a minimum and to ensure the experience at these luxury loos is not compromised!
 
Will there be queues for the loos?
Despite limiting the number of tickets we sell, you may have to queue at the busiest times. However, rest assured that when you arrive you will be using clean, luxurious WCs that are well worth the wait.
 
How regularly are they cleaned?
The loos are permanently manned by our team of expert cleaners who will continually monitor and clean the cubicles as required.
 
Will tickets to the loos be available at the event?
We  limit the number of tickets available at each event, and should there be any remaining, these will be available for purchase at the event. Hurry; it's first come first serve!
 
Are there any disabled loos?
Yes, there will be a disabled loo in the seat of luxury area however, unfortunately we cannot guarantee that this will be a fresh flushing loo. In this case it will be substituted with a WC similar to the ones you will find in the disabled campsite.

Medics & First Aid

We have a huge medical team on site in various locations – a full field hospital (which includes full resuscitation and Accident & Emergency facilities, GPs, surgeries and psychiatric treatment) located on Baker Lane in Yellow Campsite, a Minor Injuries Unit in White campsite and roaming medics who are full equipped to deal with all situations. There is also a first aid point at the Arena Information Point.

Remember, if someone needs urgent medical attention, contact your nearest member of staff who will be able to get in touch with the medics ASAP.

It is imperative to help your friend / other festival-goers if you can provide as much information as you can to staff and/or the medics, such as if they have taken anything, if they have any medical history you are aware of, etc. You can make a huge difference in the event of an emergency.

Overindulgence in alcohol or drugs can have indirect as well as direct health effects. Falls, trips and other accidents become more common, especially as most people can feel invincible when they’re not – but most don’t even consider the other risky behaviour such as unprotected sex. Whilst you can buy emergency hormonal contraception (the ‘morning after pill’) from our on site chemist in the hospital, it isn’t free and doesn’t protect from STIs. Far better to arrive at a festival with some condoms in the rucksack or to pick some up from the Welfare tent! And if you are on the pill, remember to bring them with you.

Legal and herbal highs

If you look at the packaging you will see that legal/herbal highs are sold with “not for human consumption” marked on the packet. There is good reason for this - their contents are toxic, even the plant based ones, they are untested on humans and they do kill.   68 people died from taking them in 2012

We don’t sell them on site and we ban them from the event, as they are unpredictable and can be dangerous.   

Our medics and the local hospital may not know how best to treat you, as it may not be clear what you have digested.

Please don’t be fooled that they are safe to bring to the event.  

Meeting Point

We don’t have any official meeting points on site, so when you do arrive (or arrange a place beforehand using our handy visitor friendly map) arrange some key meeting points and make sure you meet up with your group at two set times a day or if you get split up. 

If this is your first time at the event, check out our first timers’ guide as it contains lots of useful information. 

Merchandise and Programmes

There are several official merchandise tents around the site. Any t-shirts or merchandise sold outside of the festival site is not official Reading Festival merchandise and we cannot guarantee its quality. Please do not buy unofficial merchandise.

We will be selling full programmes with lanyards again this year, at various locations in the Campsite and Arena.

Reading Festival 2014 Map

Our Sponsor's Activities

Every year, we’ve had something new, interesting and unique come to site from our sponsors and we can’t wait to see what they bring this year. Check out this section closer to the event for further updates. 

Payphones

There is a payphone based at the Information tent on Baker Lane in Yellow campsite. There is also a payphone inside the Rivermead Leisure Centre and at the Snax 24 garage at the end of Richfield Avenue. 

Toilets & Showers

The showers are located at Yellow and White campsites and are open between 6am-8pm Thursday to Sunday.

There are free single-sex public showers located on Baker Lane in yellow campsite (near the hospital and welfare tent) and in White Campsite. Please use environmentally-friendly soaps and products where possible. The opening hours of the showers is 6am until 8pm Thursday to Sunday with breaks for cleaning.

There are toilet blocks in the Arena and throughout the campsites.

Disabled showers can also be found in the disabled campsite, as well as at the Rivermead Leisure Centre.

Public showers are available at the Rivermead Leisure Centre, which is open from 8am – 2pm Thursday and Friday, 8am – 3pm on Saturday and 8am – 2pm on Sunday. For more information, please check the Rivermead Leisure Centre section in this A-Z.

If you have any comments to make on these toilets, please leave your feedback at either of the Information points. If they look like they need servicing, please let the Zone Manager in the relevant campsite zone know, so they can get onto this with our cleaning teams.

Sick of queuing for the toilets and envious that the boys don’t have to? This year there will be urinals for girls to use in the arena toilet blocks. We will be giving out free ‘Urinelles’ to be used with these. Curious? Go to the arena loos and see what it’s all about.

Police At The Festival

Reading has police on patrol in the campsite and also a temporary police station at Piccadilly Circus for festival-goers to report a crime or seek advice.

Festival Republic and Thames Valley Police have produced new free waterproof pouches to keep your phones/wallets/valuables safe – look out for police in campsite to ask for one.

If it is an emergency always call 999. It is an emergency if a crime is being committed, if there is a risk of injury or a risk of serious damage to property.

Recycling Exchanges

We will be separating rubbish into compostable, recyclable and landfill waste again this year. There are 7 recycling points in the campsites. Bins throughout the site clearly indicate what type of rubbish is to be disposed in them. Please help us to maximise the selective recycling of waste by putting your rubbish in the appropriate bin.

There are 7 Recycle Exchanges based in the campsites. Empty cans and plastic bottles can be taken here and swapped for Pepsi Max vouchers. Pepsi Max vouchers can then be redeemed at the campsite bar located in Yellow. Bin bags are also available here. These points will take other recyclable materials such as cardboard and broken metal chairs and there are also Tent Donation points in the campsites for those who really don’t want their camping gear after the festival.

See our Green Initiatives section in this A-Z for the latest schemes we are running! Opening times are 8am until 8pm from Thursday to Sunday. 

Rivermead Centre Pool & Showers

If you want to get away from it all, the Rivermead Centre’s Café, pool and showers are open to festival goers from 8am-3pm on Thursday, Friday, Saturday and Sunday. Entrance to the centre is via the Red wristband tent or O’Malley Avenue and then in off Richfield Avenue. 

Salvation Army

The Salvation Army are back at the festival again this year, offering you 24 hour support, counselling, advice, problem sharing, blankets, sleeping bags and wonderfully simple late night refreshments at great prices. This includes tea, coffee, soup (with plain rolls) and all served with a large smile and small price. 

With the exception of 1 year, the Reading Salvation Army have been a key feature and facility on site since the 1971 Reading Festival – making this year their 42nd year! The staff are all volunteers and all money raised goes to local and international charities where the demand for help from the Salvation Army is continually needed.  Although primarily a Church they are renowned throughout the World for their goodwill and aid to disadvantaged countries and people. All of our recycling tinned food will be provided to Salvation Army for a better cause. Check this out in our green initiatives.

Samaritans

The Samaritans offer a confidential, non-judgemental, listening service for anyone in a crisis that needs to talk. They are available 24 hours a day during the event from midday Thursday to midday Monday. Situated on road G4.

Tescos in Reading Town

If you find you have to pop out to the shops, there are two large Tesco’s easily accessible from our festival site.

We highly recommend taking the time to get the boat or walk along the towpath from Green gate to the Kings Meadow Tesco’s, as this is well lit at night.

The other is based on Portman Road and is a short walk from Orange gate. Please note this route is dark at night and not recommended. 

Please ensure you’ve read our Confiscation Policy because items which are made from glass will not be permitted on site, nor will alcohol or food considered too much for personal consumption. Please keep this in mind before buying the wrong items or too much. 

 

Welfare Tent

The Welfare Tent is open 24 hours throughout the event, offering general welfare, assistance and advice, a drugs advisory service, counselling, a messages service and  help for distressed and missing people. They also have a recovery area for patients from the hospital and an emergency shelter in their ‘crash’ tent with camper mats and sleeping bags.

They’ll be able to help you by providing support should you overindulge, need someone to chat to, find yourself without accommodation for the night, or if you’re trying to find family/friends and can’t. Any advice given is provided in the strictest confidence.

There is also a complaints book located within the welfare tent where you can write down any on site grievances with the event (or compliments, if you fancy it!). As standard procedure, this book is provided to us twice daily as routine, but any incidents which require an immediate response will be reported to us then and there so we can take real time action.

Overindulgence in alcohol or drugs can have indirect as well as direct health effects. Falls, trips and other accidents become more common, especially as most people can feel invincible when they’re not – but most don’t even consider the other risky behaviour such as unprotected sex. Whilst you can buy emergency hormonal contraception (the ‘morning after pill’) from our on site chemist in the hospital, it isn’t free and doesn’t protect from STIs. Far better to arrive at a festival with some condoms in the rucksack or to pick some up from the Welfare tent! And if you are on the pill, remember to bring them with you.

Legal and herbal highs

If you look at the packaging you will see that legal/herbal highs are sold with “not for human consumption” marked on the packet. There is good reason for this - their contents are toxic, even the plant based ones, they are untested on humans and they do kill.   68 people died from taking them in 2012

We don’t sell them on site and we ban them from the event, as they are unpredictable and can be dangerous.   

Our medics and the local hospital may not know how best to treat you, as it may not be clear what you have digested.

Please don’t be fooled that they are safe to bring to the event.  

What To Do In An Emergency

In an emergency, remain calm and contact the nearest member of security or steward for help. There are over 3,000 security, stewards and campsite staff on duty, all of which wear our festival tabards. They should be able to help you or obtain the necessary response you require.

On your arrival to site please familiarise yourself with the site and our facilities. We put our visitor friendly site map up here before the event, so feel free to download a copy before you get here.

If you need to contact Thames Valley Police to report a non-emergency crime or to provide information on a crime whilst attending the Reading Festival, please call 101.

If it is an emergency you can always call 999. It is an emergency if a crime is being committed, if there is a risk of injury or a risk of serious damage to property.