FAQs

I bought my tickets with the instalment scheme – will money be taken directly from my account? When are payments due?

Whether funds will automatically be withdrawn from your account depends on the ticket agent you purchased with. Contact them to find out more.

Can I buy a ticket when I arrive at the festival?

No. We don’t have a box office at the festival so please don’t turn up and try to buy a ticket as you will not be able to and you will be turned away. Do not buy from ticket touts outside the festival as  if available tickets are likely to be overpriced, invalid and/or fake, meaning you will not gain entry to the festival and you will not get your money back.  If you don’t have a ticket in advance, please don’t come to Reading Festival.

Do I get an actual ticket if I buy from a walk in agent?

If you book from a walk in agent between March & mid-July you will receive a voucher or a receipt which will tell you when you can return to the store to exchange your receipt or voucher for a hard ticket. 

Walk in agents will usually have actual tickets available from mid-July although please bear in mind that these may have all been presold to voucher holders so it’s advisable not to wait.

Reading Festival 2014 Map

How many children under12 can one adult bring?

We do not recommend one ticket holding adult brings more than two children aged 12 and under.

I want to bring young children – which type of ticket required?

If your child is aged under 13 (12 and under) no form of ticket is required and your child will not get a wristband so must be accompanied at all times.  If your child is/looks at the higher end of this age bracket please bring ID for them. 

Reading is a busy festival, please make sure you children area aware of how to find you should they get lost.

How do I contact Lost Property?

We’ll share an email address you can contact shortly after the festival. Please be patient in waiting for a response – our team get lots of queries and have a lot to sort through after the festivals

I have query about my booking - who do I contact?

Please contact the ticket agent you purchased your tickets through directly. If you are unsure who this is please check your booking confirmation email or bank statements. All official agents are listed on our ticket page. 

What stoves can I cook on? Are disposable BBQs ok?

Gas canisters, nitrous oxide, cylinders and petrol cookers are not permitted. We recommend you cook on disposable BBQs, but the following camping stoves are allowed:

GREENHEAT Base Camp Cooker
SOLID FUEL STOVES
DISPOSABLE BARBEQUES
FIRELIGHTERS / FIRELIGHTER STOVES
METHYLATED / “TRANGIA” SPIRIT STOVES

BBQ Safety
When fuels such as charcoal, gas or petrol are burnt incompletely they cause carbon monoxide (CO) poisoning. This is a highly poisonous gas which can kill quickly, especially in areas where there is not enough air supply, which includes places like inside your tent.

To try and help festival goers stay safe and have fun, use the following top tips:

  1. Never take a smouldering or lit BBQ (charcoal or gas) or gas stove, light or heater into a tent, caravan or cabin, unless it is a permanent fixture, installed and maintained correctly. Even if you have finished cooking, your BBQ will still give off fumes for some hours after use.
  2. Place your cooking area well away from your tent. Always ensure there is an adequate supply of fresh air where the BBQ is being used.
  3. Remember the six main signs and symptoms of carbon monoxide poisoning – headaches, dizziness, breathlessness, nausea, collapse and loss of consciousness. If concerned seek medical advice.
  4. If using a gas appliance check that the appliance is in good order, undamaged and, where present, that hoses are properly attached and undamaged. If in doubt get the hoses replaced or don’t use it.
  5. If using a gas appliance, make sure the gas taps or cylinder valve are turned off before changing the gas cylinder. Only do it in the open air. Don’t over-tighten joints.

I live overseas - will my tickets be posted, or do I collect them? If so, from where?

Tickets cannot be sent out to addresses outside of the UK including to the Republic of Ireland.  Overseas customers will be advised of a pick-up location close to the festival site.  

Do not travel to the site without collecting your tickets first.

You will need ID and your booking reference to collect your tickets.  If you have any questions about this we recommend you contact the agent you booked through directly

Can I sleep in my car?

No. It is not safe to sleep in your car as fire within a car park spreads very quickly. If you had been drinking at the festival and went back to sleep in your car, you could be charged with being under the influence whilst in charge of a vehicle if the engine is on for the heater/radio… meaning you could lose your licence.

• I booked tickets but didn't get a confirmation email, what should I do?

If the payment has been withdrawn from your account please contact the ticket agent you booked with directly. 

Is there a maximum tent size?

There is no limit.  We would ask that you please only bring what size you really need so that there is room for others in your campsite.

I moved house, how do I change the delivery address?

This is easy to update - please contact your ticket agent directly to arrange this.  However, due to the fact that our tickets are not transferable, you are not able to amend the recipient of tickets going to a new address.

How do I know which campsite to stay in?

Just turn up and take your pick! Simple as that.  At Reading white, red and brown camps are the quieter ones and furthest from the arena.

When will my ticket arrive?

Irrelevant of when you bought your tickets they’ll be with you (2-6) weeks before the festival. Please note ticket dispatch dates will differ between ticket agents, so if your mates get theirs first DON’T PANIC. 

Some agents offer a tracking service on their websites so check there first.   If you have a query about your booking or you still haven’t received your tickets and there are less than 7 days until the festival starts, please contact the agent you booked through. 

Tickets may require a signature on delivery so make sure that you are able to receive them or are able to collect from a local office if not.

Is there WIFI on site?

There is, but please remember we’ll be in the middle of a field all trying to access the same networks, so it will be limited.

Do all tickets include camping?

All weekend tickets include camping.  There is no access to the campsites with day tickets and there are no other campsites near the festival due to the urban location of the festival.  There are a number of different coloured campsites but you do not need to let us know where you want to camp before you arrive at the festival.  Popular campsites fill up quickly so if you want to camp in a specific area it may be worth buying an Early Entry permit to arrive on Wednesday.

Can I bring food into the arena?

Food for personal consumption is fine to take into the arena.

When will stage times be announced?

Set times are likely to change up until the very last minute.

As a result times will start going live the week before the festival.

More up to date information about this will be provided via our Facebook and Twitter closer to the time – stay tuned.

Is there a limit to how much I can bring?

You can bring alcohol for personal consumption into the campsites only. Glass bottles will not be allowed onto the festival site at all. 

Can I work/volunteer at the festival?

Applications are now closed for 2014.

Thanks for applying. 

I have a Day Ticket can I bring alcohol with me?

You will not be able to take alcohol or cans into the arena. Water bottles should be sealed and no bigger than 500ml.

What's happens on Wednesday and Thursday night?

There is no live music until Friday morning when the arena opens.  The campsite traders open on Wed and the campsite bars first open at 5pm Thurs.

Where can I charge my phone?

You can recharge your mobile phones in the pre-bookable lockers. Please see the Left Luggage section of this guide for further information.

Volt are also providing three phone charging trailers in Green Village, and Orange and White campsites. When you need more power, drop by the Volt station and swap your Volt for a new fully charged pack. You can exchange the Volt charger once a day. Volt works with all phones and can charge your phone 100% once, depending on model and usage. Enjoy the festival, charge on the go. Rent, charge and exchange!

Buy a Volt pack

I’ve got a Day Ticket – when will I have to leave the festival?

You’ll need to leave when the arena closes at around 2am.

What times will the bands start and finish each day?

Stage times will be available on our websites the week before the festival. Generally, acts will start around 11am/midday and finish by 11.30pm. 

Where can I park? Will I need to book in advance?

Parking is limited and we recommend you book in advance – please find full information about which car park to book according to your ticket type/direction of travel here. www.readingfestival.com/information/travel 

What is your postcode for my satnav?

We do not recommend you use a satnav to plan your full journey to the festival. Once you are close by road diversions will be in place, so please follow signage and the directions on our website instead.  These are also printed on the Reading car park passes.

What is your eviction policy?

Anyone seen at the festival without a valid wristband, or showing anti-social/disruptive behaviour will be ejected. There is a formal eviction policy for festival-goers that are seen displaying or inciting inappropriate, offensive or illegal activity. Those evicted will not be re-admitted to the event and tickets will not be refunded. We will not be responsible for ensuring that they leave site with their belongings. 

Do you offer group bookings?

To prevent touting and the resale of tickets we’re unable to offer group bookings.  Each customer can book a maximum of 4 tickets per person online or on the phone or 2 per person at walk in outlets.   If you want to attend in a large group we suggest that you all book at the same time to avoid disappointment.

Will the festival go ahead whatever the weather?

Providing it is safe, the event will go ahead regardless of rain, wind etc. As the event is outdoors, please dress & prepare adequately for the prevailing weather conditions.

Bring sunscreen and wellies.  No refunds or ticket exchanges are available in the case of inclement weather

What if my two favourite bands are on at the same time or my favourite artist cancels? Can I get a refund?

Tickets are for the festival as a whole and not dependent on any one act or artist so refunds are not available for a nonappearance.  Similarly we have no control over the set lists or performance content so are unable to refund if you are disappointed with the show content.   We do not have the line-up times in advance. 

Programmes and line ups will be available to purchase on site and displayed in the information tents daily.  Any changes to the running order are passed on to the Information Tents and should also be posted on the large information boards situated throughout the site. 

I can’t go to the festival any more – can I get a refund?

Tickets are non-transferable or valid for resale. We do not take returns and cannot change a ticket if a customer has booked incorrectly.  No refunds other than on cancellation, substantial alteration or by special exception determined by the promoter. 

In the case of cancellation, substantial alteration or by special exception refunds should be obtained from the point of purchase no later than three months from the last day of the event. A minimum of the face value of the ticket will be refunded. Refunds of booking fees per ticket are subject to the Terms and Conditions of the point of sale. 

I’ve bought a ticket for Leeds but want to go to Reading (or vice versa). What can I do?

If there is ticket availability for the other festival site, it may be possible to change them over by contacting the agent you booked through in advance of the festival. 

If you turn up on site with a ticket for the wrong location (it does happen) you will not be able to gain admittance if the event is sold out so please check your booking confirmation and your tickets carefully to ensure they are valid for the correct location.  Exchanges cannot be made for booking errors if the festival is sold out.

What happens if I lose my ticket or it gets stolen?

We do not offer duplicates or replacements for lost or stolen tickets under any circumstances.   We do not accept printed confirmation e-mails as proof of purchase.  Tickets must only be submitted to staff once inside a wristband exchange tent.

Can I leave the festival and come back?

Yes if you have a Weekend Wristband you can come and go as you please providing your wristband is intact and hasn’t been tampered with.

On the Sunday we operate a pass out system and there is no re-entry to the festival after 8pm on the Sunday if you didn't get a pass-out stamp on your way out of the festival.

Day ticket holders can access their cars in the day car park if necessary on the day that their wristband is valid for, but it is a long way from the festival arena and so day ticket holders should try to take all they need with them.

When can I get into the festival?

Campsites open at 6pm Wednesday 20th August for Early Entry Ticket holders only.  

For all Weekend ticket holders without early entry permits, the campsites open at 8am on Thursday 21 August. 

All campsites close at midday on Monday 25 August.

The arena opens & closes:

Friday – arena entrances open approx 11am – arena entrances close aprox 11.30pm
Saturday - arena entrances open approx 11am – arena entrances close aprox 11.30pm
Sunday - arena entrances open approx 11am – arena entrances close aprox 11.30pm

Please note these times are approximate and subject to Health & Safety checks prior to each opening.

Do I get to keep my ticket?

No but you will exchange your ticket for a wristband at a wristband exchange tent on entry to Reading Festival.  Your wristband will be put on you securely by one of our team. 

You must look after your wristband at all times and be prepared to show security if asked.  Any wristbands which have been tampered with or removed will not be replaced and will lead to you being evicted from the festival.  

My mum bought my tickets but obviously isn't coming to the festival - what do I do about ID?

As long as the tickets have been received in the post this is fine. If you’re an overseas customer & your ticket agent has advised you to collect your tickets from a designated pick-up point you will need ID for the person that purchased them.  Your ticket agent will be able to provide more information about this – please contact them directly. 

How do I get a locker?

Book your locker now

You may be able to wait and book at the festival, but there are a limited number of lockers and reservations are first come first served so we recommend you move fast. Locker customers will receive confirmation and further instructions directly from Lockerhouse closer to the festival.

How do I get backstage to meet my favourite band?

We don’t sell guest/backstage access – it’s a pretty small and very busy working area. BUT we do run competitions throughout the year and there will often be chance to win guest area access via these. Keep an eye on our website, Facebook, Twitter and sign up to receive our newsletters for the latest.