Disabled Access and Facilities

2-for-1 Disabled Access Ticket Scheme

The Disabled Access and 2-for-1 PA/Carer Ticketing Scheme will be open from late April 2014. Please be sure to make your application before the deadline as there will be no exceptions for late applications. This date will be released when the application form is available.

The application process consists of a few questions regarding your stay at the event. Along with this, we ask for supportive medical documentation for validation of your request.

This scheme is open to disabled ticket holders aged 13 and over. Any applicants under the age of 16 will need to have a PA/Carer who is 18 or over.

Priority for free PA/Carer tickets is given to customers who receive the higher rates of DLA or for those who are D/deaf or registered blind.

If you turn up on site requesting additional PA/Carer tickets, we will not be able to cater to your request. Please let us know in advance if you require the help of more than 1 PA/Carer for your time at the event or please mention it in your application.

 

 If you cannot find the information you are looking for here, please email dla@festivalrepublic.com

Purchasing Tickets

Events sell out quickly, so please purchase your own event ticket first and then make an application for disabled access and the 2-for-1 scheme. You will need your ticket reference number in order to complete your application.
 

Disabled customer tickets are the same as everyone else’s. There is no separate allocation of tickets or booking arrangements.

If you are not offered a free PA/Carer ticket and you no longer wish to attend we can arrange a refund for you if you purchased from See Tickets or Festival Republic.

If you are not offered a free ticket for a PA/Carer but you still wish to bring someone, and the event has sold out by the time we inform you, we may make one ticket available to buy.

If you don’t wish to apply for a free ticket, but would like access to the disabled customer facilities we still ask that you please apply through the application form and state your reasons.

Priority for free PA/Carer tickets is given to customers who receive higher rates of DLA for care and/or mobility or for those who are D/deaf or registered blind.  We consider every application individually.

All applications are at the discretion of Festival Republic and we reserve the right to alter or withdraw arrangements.

Temporary Impairments

Please note that our disabled customer facilities cannot cater to people with temporary impairments such as broken bones, healing wounds and women who are pregnant.

These facilities are for the specific use of disabled customers and we kindly ask that you please respect this. We have these facilities in place so that we can enable more disabled customers to attend the event.

If you find yourself temporarily impaired at the time of the festival please read the below on how you can make your time at the event easier;

  • Comfortable footwear
  • Wet weather gear
  • Warm weather protection – sun screen, sunglasses
  • Torch – for better night time visibility

Medical and welfare is available 24 hours a day to everyone and is located in The Village area with general practice facilities and staffed with doctors, nurses and paramedics. We also will have roaming medics throughout the arena.

Our on-site medics are equipped to provide first aid, minor casualty and resuscitation. They have details of emergency dentists and local chemists and run a pharmacy service.

Stewards and security are also on hand and where possible can offer you help and support if you are unwell or require assistance.

If you are planning on arriving at the event using public transport while having a temporary impairment please know that there may be long routes of walking once you have reached site.

What Happens Next?

We will acknowledge your application within 4 weeks of receiving both parts of your application, form and supporting medical documentation. We will send your final confirmation letter by email. It will state the decision of your application and will provide full information on where to go and what to do upon arrival at the event.

This confirmation letter has a reference number which relates to your application specifically so please be sure to take extra care of this as you will need it at the check-in. Car passes, festival information and site maps will be issues to you on arrival at the Disabled Customer Check-In.

Please note; our offices close completely for one week prior to the start of each event, as staff move to site. For any enquiries at this time please email info@FestivalRepublic.com or ring 0207 009 3001 (Open Mon-Fri 10-6pm)

Site layout and ground conditions

The ground is farmland, used for grazing and generally level but uneven. It is likely that the site may be muddy, water soaked or dusty – it is not a stadium or hard-core flooring. The festival arena is a large rectangle with the Main Stage a one end (Mike gate) and other indoor stages around the perimeter. Food, bars, merchandise, market stalls and other facilities are spread around the arena and campsite areas.

The disabled customer campsite pedestrian entrance and exit leads to Piccadilly Circus, a hard ground area. From here, you can reach

1) The Guest & Disabled Customer Campsite

2) The Main Arena via Mike Gate

3) O’Malley Alley & Richfield Avenue and

4) Public Campsite & Market Area. 

Mike Gate is the easy access route into the arena for those with Disabled Customer Campsite Wristbands. This gate may be temporarily closed by security. Also near here is the 24 hour Police Station.

Please note that you should give yourself extra time, especially when on the viewing platforms, for crowds to clear during band changeovers before you try to leave the platform.

Campsite, Early bird, Parking and Campervans

CAMPSITE

The accessible campsite and check-in opens on Thursday at 9am.

Those that already have an Early Bird Ticket must camp in the public campsites for Wednesday evening. This also applies to carers and guests who wish to camp with you and who are attending on their own event tickets.

2-for-1 PA/Carer tickets can only be collected from Thursday 9am and there is no 2-for-1 scheme on Early Bird tickets. From Thursday 9am you can check in with us at the disabled customer check-in and move into the accessible campsite if you wish. Here you will get your passes and festival information for all of the facilities available to you.

Each weekend ticket holding disabled customer is entitled to camp in a total group of four people in the campsite, with one car for the car park. You may camp in a larger group in any of the public campsites but please be aware that you will not be able to drive in or near to any of these campsites.

There is STRICTLY no admission to site to the accessible campsite prior to 9am Thursday. Early bird ticketing is only to facilitate preferential camping, no entertainment is on at this time and the arena itself does not open until Friday morning.

Attitude is Everything run the campsite information tent and recharge tent. Stop by and say hello!

PARKING

All parking is on grass. Due to the associated fire risks it is a condition of our licence that cars and tents be separated, however both the campsite and car park are located in the same field.

CAMPERVANS

Any disabled customer wishing to bring a campervan must purchase a campervan permit in advance. You can purchase a specific permit for the accessible campsite however if you have purchased a standard campervan permit we will happily exchange this for an accessible campsite permit at the check-in on site with no extra cost.

There are no electrical hook ups for campervans anywhere on site.

Caravan and Campervan ticket holders will only be permitted to bring in gas containers up to the limit of 7kg.

All persons within the vehicle must have valid tickets. Campervans cannot be parked with tents in the campsite; they will be located to one end of the campsite to comply with non-negotiable licence conditions.

Click here to read the Campervan/Caravan Terms & Conditions

Please note;

  • Accessible campsite Campervan/Caravan/Motorhome Permit -£60.00

Depending on availability, anyone purchasing campervan permits on site may be subject to an extra fee.

** Please be aware we have limited spacing in the accessible campsite so if you have a campervan, motorhome or caravan larger than 10 meters and wish to bring this to the event please contact us in advance**

You must email discustomerscampervans@festivalrepublic.com to obtain information on how you can purchase your campervan permit.

Public Transport

READING PUBLIC TRANSPORT

Please let us know in advance if you are planning on coming to the event using public transport. This is so we can inform coach/taxi drivers on where to go to drop you off as our entry gate for the disabled customer check-in may not be on their drop-off list.

COACH

National Express provides the coach service to the event. If you wish to avail of this coach service, please make your arrangements far enough in advance so that the right vehicle may be provided for you.

Please call them on 08457 818179 (8am – 8pm)

Or alternatively, please email them on addl@nationalexpress.com

TAXI

The following local taxi companies can provide wheelchair accessible transport. Please book in advance and state your requirements, wheelchair access etc. if you would like to avail of this service to bring you to the event.

Reading Taxi’s – 0118 956 1010

1st Class Cars – 08455 555 555

1st Royal Cars – 0118 9502 502

Just Cars – 0118 950 0400

Toilets and Showers

Our accessible toilets are located throughout the event. They are situated in;

  • Each toilet block in the arena
  • At least one at every viewing platform
  • One in the Welfare tent and Medical tent
  • Several in the accessible campsite

While we actively discourage non-disabled customers from using these facilities, not all of the toilets are locked or guarded the entire time. We respectfully ask personal assistants and friends camping with disabled customers not to use these toilets for themselves.

There will be a facility for the disposal of medical waste at one toilet in the welfare tent.

There will be adapted showers in the campsite.

Please note, toilet and shower service vehicles cannot constantly tend to all the facilities during the day, due to the type of vehicle used, and subsequent safety issues relating to large vehicles being around crowds.

We always strive for the highest standards, and employ cleaners as well as servicing companies, but would ask you to bear in mind that this is not a sanitized environment.

Rivermead Leisure Complex

The Rivermead Leisure Complex on Richfield Avenue has a heated indoor swimming pool and café on the ground floor. The entrance is level and there are two fully adapted disabled toilets that may be accessed for free by showing your Disabled Access wristband. 

One toilet is in a room which is large enough to be used to wash and change in. Other shower rooms are available, but not suitable for wheelchair users.

Viewing Platforms

If indicated on your application, you will receive a viewing platform wristband to access the viewing platforms throughout the arena. They are solely for the use of disabled people and their PA/Carer’s.

We apologise for the inconvenience that this may cause but due to capacity limitations of the platforms we cannot accommodate entire families or groups of friends.

We have viewing platforms at all music stages, with at least one accessible toilet and access ramps at a gradient of 1:12.There is no shelter on the Main Stage platforms. 

  • Main Stage Viewing platform x 2
  • NME/Radio 1 Stage Viewing Platform x 2
  • BBC Radio 1 Dance Stage Viewing Platform
  • Festival Republic Stage Viewing Platform
  • BBC Radio 1xtra Stage/Cinema Viewing Platform
  • The Lock Up/Pit Stage Viewing Platform
  • Alternative Stage Viewing Platform

PA/Carer’s, please note, you are welcome to the seating available on the viewing platforms but please be aware that if a Disabled Customers requires one and there are none available, please offer your seat or a staff member from the platform may ask you.

These seats are provided for customers with mobility issues or for those who cannot stand for long periods of time and we kindly ask that you please respect this. Standing areas within some of the viewing platform compounds will also be available.

There may be use of laser, strobe lights and smoke machines at the event. Anyone affected by these should bear this in mind.

Please note that you should give yourself extra time especially when on a viewing platform for crowds to clear during band changeovers before you try to leave the platform.

Medical and Welfare Services

Festival Medical Services provide comprehensive medical advice and treatment facilities and are very flexible in meeting specific needs. You are welcome to contact them before the event at www.festival-medical.com 

The 24-hour medical centre in Yellow Campsite is staffed by doctors, nurses and paramedics, equipped to provide resuscitation, minor casualty and general practice facilities. Other services include: Physiotherapy, podiatry, and mental health services, including drug counselling. Medicines are provided on private prescription and dispensed from the medical centre pharmacy. 

Festival Medical also provides stage-pit crews, a white campsite first aid post and arena first aid patrols. 

Corrine Lane co-ordinates the National Events Welfare Service, that offers a wide variety of assistance. They have psychiatric and general nurses, counsellors, drug workers, disability workers, and number of staff with language skills and some with signing ability. They also assist lost people and lost children. Contact rwp@talk21.com

General Assistance at the Event

There are zone managers dedicated to the Guest and Accessible Campsite providing 24 hour cover.

For the accessible campsite, we have Campsite Assistance Teams, volunteers with Attitude is Everything, security personnel, staff at the disabled customer check in and the Disabled Access Coordinator is available and contactable by the above people for any issues that arise.

Security guards and stewards are clearly identifiable by their shirts. If you experience any problems, please inform us at the event.

Abusive or offensive language or behaviour is not acceptable by anyone, be they staff or customers. Terms and conditions of attendance are applicable to everyone onsite.

There are information points, first aid and welfare available throughout the entire festival. These will be listed on your site map.

In the instance of a site evacuation, please ensure that you PA/Carer is aware that they are your main point of assistance in an emergency evacuation. Security members and stewards located near any of the viewing platforms or campsite will help in this situation as much as they can to get everybody to a safe location outside of the evacuation zone.

Disabled Customer Check-In

The Disabled Customer Check In cabin is located in the car park of the Rivermead Leisure Complex off Richfield Avenue.

It is an accessible cabin located on smooth tarmac, where customers can park, collect their passes, use the toilet if needed and then drive the easy route directly into the accessible campsite and car park.

Gas Canisters & Aerosols over 250ml - banned

For various reasons, mainly you and our staff’s safety, we have decided to bring our campsite policy in line with many other similar national events and we will not permit any gas canister, nitrous oxide, cylinders or petrol cookers into the campsites or anywhere on site. This is something which we won’t compromise on.

We recommend that if you want to cook outside your tent that you bring disposable BBQ’s only. They are available from traders at the festival and local supermarkets. Anyone seen with canisters or cylinders will be ejected from site. Please help us with this, plan ahead and have a great camping experience!

Caravan and Campervan ticket holders will only be permitted to bring in gas containers once they are built into the vehicle and no bigger than 7kg which is a non-negotiable maximum limit.

In addition to our new gas canister and cylinder policy we will also not be permitting aerosols over 250ml in size onto site. This is for the same reasons as above so please help us with this and keep the campsites a safer place.

Disabled Access Wristbands

All weekend ticket holders in the party will receive access to the campsite and Mike Gate. If agreed in advance, disabled customers will receive access for themselves and one PA/Carer to the viewing platforms. The PA pass is a transferable lanyard between anybody camping with each disabled customer.

Please note, this lanyard PA pass is only valid when A) accompanying a disabled customer on to a viewing platform and B) when worn with accessible campsite wristband. One without the other is not valid.

We cannot accommodate families or groups of friends on platforms due to capacity limitations.

Application Form

The deadline for the 2-for-1 application will be released when the application form has been opened.