23-25 August Richfield AvenueGoto Leeds Festival
2-for-1 Ticket Scheme
The 2-for-1 PA/Carer Ticketing Scheme is now open.
Please be sure to make your application before the deadline as there will be no exceptions for late applications. The deadline for applications to the Reading Festival 2-for-1 PA/Carer ticketing scheme is Friday the 26th of July 2013 at 6pm.
The application process is the same as before and if you are a member of our Disabled Customer Database applying has never been easier.
Customers not on the Database will have to complete the application form in full and send in supporting documentation to validate the request. Failure to provide supporting documentation will result in the application being cancelled.
This scheme is open to disabled ticket holders aged 13 and over.
Any applicants aged between 13 and 15 years must have a PA/Carer who is 18 years of age or older.
We hope that this will enable more disabled teenagers to attend.
Priority for free PA/Carer tickets is given to customers who receive higher rate DLA for care and / or mobility or for those who are D/deaf or registered blind, but we consider every application individually.
Please purchase your own ticket before applying as you will need your booking reference and ticketing agent to complete your application. You will receive final confirmation by email after we have received both parts of your application (the 2-for-1 form PLUS a copy of your current DLA letter or appropriate supportive medical documentation). With this email you will receive full information of what we can offer you, and what to do on arrival at the event.
The 2-for-1 PA/Carer Ticketing Scheme is now open.
The deadline for 2-for-1 Applications is Friday the 26th of July at 6pm.
There will be no exceptions for late applications.
Events sell out quickly, so you should buy your own ticket immediately and then apply for the 2-for-1 scheme. Disabled customer tickets are the same as everyone else’s. There is no separate allocation of tickets or booking arrangements.
If you are not offered a free ticket for a PA and you no longer wish to attend we can arrange a refund if you bought from See Tickets or Festival Republic.
If you are not offered a free ticket for a PA/Carer but you still wish to bring someone, and the event has sold out by the time we inform you, we may make one ticket available to buy.
If you don’t wish to apply for a free ticket, but would like access to the disabled facilities we still ask that you please apply through the application form and state your reasons.
All applications are at the discretion of Festival Republic and we reserve the right to alter or withdraw arrangements.
What Happens Next?
We will acknowledge your application within 4 weeks of receiving both parts of your application. We will send your final confirmation letter by email. It will state whether we can offer you a free ticket and / or use of the disabled facilities, plus full information on where to go and what to do on arrival.
This confirmation letter has a reference number which relates to your application specifically so please be sure to take extra care of this as you will need it at the check-in.
Car Passes and Site Maps will be issued on arrival at the Disabled Customer Check-In.
IMPORTANT! Our offices close completely for one week prior to the start of each event, as staff move to site, so we cannot respond to any phone enquiries/emails at this time.
Site Layout & Ground Conditions
The festival arena is a large rectangle, with the Main Stage at one end, and other indoor stages around the perimeter. Food, bars, merchandise, market stalls and other facilities are spread around the arena and campsite areas.
The ground is farmland, used for grazing and generally level but uneven.
The Disabled Customer Check In cabin is located in the car park of the Rivermead Centre. It is an accessible cabin located on smooth tarmac, where customers can park, collect their passes then drive the easy route directly into the disabled customer campsite/car park.
The disabled customer campsite pedestrian entrance / exit leads to Piccadilly Circus, a hard rough ground area which leads to 1) The Guest & Disabled Customer Campsite 2) The Main Arena via Mike Gate 3) O’Malley Alley & Richfield Avenue and 4) Public Campsite & Market Area.
Mike Gate is the easy access route into the arena for those with Disabled Access Wristbands. This gate may be temporarily closed by security.
Also near here is the 24 hour Police Station, Information, phone & cash point
Campsites, Campervans & Parking
The Disabled campsite opens on Thursday at 9am. Those that want to camp from 6pm on Wednesday must buy an Early Bird Ticket and camp in the public campsites. This also applies to carers and guests as there is no 2-4-1 scheme on the Early Bird tickets. You would both then have to come to the Disabled Customer Check In which opens on Thursday morning at 9am, to get your passes for the Disabled Campsite and facilities.
Early Bird tickets are not administered by this office. There are no exceptions to this and there is STRICTLY no admission to site to camp prior to 6pm Wednesday. Please check the website on how to buy a ticket.
Early bird ticketing is to facilitate preferential camping, no entertainment or bars are open at this time and the arena itself does not open until late Thursday.
All parking is on grass. Due to the associated fire risks it is a condition of our licence that cars and tents be separated, though close by.
Please don’t park close to the toilets & showers, as vehicles need access to empty and clean them. If you are not sure, ask the Campsite Manager.
Up to three people may camp with each weekend ticket holding disabled customer, with one car per group. You may camp in a larger group in any of the public campsites.
Attitude is Everything is a dynamic charity that works to improve access to live music for D/deaf & disabled people. They run the Campsite Information and Recharge tent and employ disabled stewards for the viewing platforms –stop by & say hello! There are electrical hook up points available here.
Disabled customer camping/parking is in the same field as guest camping/parking but separated.
All caravans / campervans for disabled customers require a pass which you will need to purchase from us in advance by emailing firstname.lastname@example.org
All persons within the vehicle must have valid tickets. Campervans cannot be parked with tents in the campsite; they will be located to one end of the campsite to comply with non-negotiable licence conditions. Please be aware that there are no electrical hook ups for campervans anywhere on site.
Disabled Access Wristbands
All weekend ticket holders in the party will receive access to the campsite and Mike Gate. If agreed in advance, disabled customers will receive access for themselves and one PA/Carer to the viewing platforms. (The PA pass is transferable between anybody camping with each disabled customer)
We cannot accommodate families or groups of friends on platforms due to capacity limitations.
We have at least one adapted toilet at each toilet block in the arena, one at every viewing platform, one in Welfare and several in the disabled customer campsite. All toilet locations will be noted on the site map that you will receive upon arrival at the check-in.
There will be a facility for the disposal of medical waste at one toilet in the welfare tent.
Rivermead Centre Facilities
The Rivermead Leisure Centre on Richfield Avenue has a heated indoor swimming pool and café on the ground floor. The entrance is level and there are two fully adapted disabled toilets that may be accessed free by showing your Disabled Access wristband.
One toilet is in a room large enough to be used to wash and change in. Other shower rooms are available, but not suitable for wheelchair users.
You will require a Disabled Access Wristband to access the viewing platforms. They are solely for the use of disabled people and their PA/Carer’s. We have viewing platforms at all music stages, with access ramps at a gradient of 1:12. There will be lighting and an adapted toilet with some seating for PA/Carer’s. There is no shelter on the Main Stage platform.
There will be use of laser /strobe lights at the event, preceded by stage announcements. Anyone affected by these should allow ample time to leave the area; bearing in mind movement through the crowd can be slow.
Guest List/Disabled Customer Check-In
The guest list is located off Richfield Avenue at the Rivermead Leisure Centre. The disabled customer check-in will be based here; access wristbands, parking passes etc can be collected upon arrival.
Medical & Welfare Services
Festival Medical Services provide comprehensive medical advice and treatment facilities and are very flexible in meeting specific needs. You are welcome to contact them before the event at www.festival-medical.com
The 24-hour medical centre in Yellow Campsite is staffed by doctors, nurses and paramedics, equipped to provide resuscitation, minor casualty and general practice facilities. Other services include: Physiotherapy, podiatry, emergency dentistry and mental health services, including drug counselling. Medicines are provided on private prescription and dispensed from the medical centre pharmacy.
Festival Medical also provides stage-pit crews, campsite first aid posts and patrols and arena first aid patrols.
Corrine Lane co-ordinates the National Events Welfare Service, that offers a wide variety of assistance. They have psychiatric and general nurses, counsellors, drug workers, disability workers, and number of staff with language skills and some with signing ability. They also assist lost people and lost children. Contact email@example.com
Gas Canisters & Aerosols over 100ml - banned
For various reasons, mainly you and our staff’s safety, we have decided to bring our campsite policy in line with many other similar national events and we will not permit any gas canisters, cylinders or petrol cookers into the campsites, or anywhere on site. We suggest that if you want to cook outside your tent that you bring disposable BBQ’s only. Anyone seen with canisters or cylinders will be ejected from site. Please help us with this, plan ahead and have a great camping experience.
In addition to our new gas canister and cylinder policy we will also not be permitting aerosols over 100ml in size onto site. This is for the same reasons as above so please help us with this and keep the campsites a safer place.